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  1. Jira Service Management Data Center
  2. JSDSERVER-1981

Show Percentage of Issues that Breach SLA in Report

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Reports, SLA
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      A customer would like to be able to get the percentage of issues rather than the number that pass or fail an SLA.

      For Example:

      • Create an SLA.
      • In reports, have a report to get issues that breached SLA.
        • This will show the number

      Wanted Feature

      • Add in a feature to show the percentage that meet the query as customer requires this.

      How this can be implemented

      • JIRA can currently count the number of issues that meet a query as well as total number of issues within a particular (e.g. It can get the total number of issues in that SLA as well as the number that breached or passed the SLA).
      • Allow JIRA to then compute using mathematical percentage equation the number that is expected and put this value in a field.

            [JSDSERVER-1981] Show Percentage of Issues that Breach SLA in Report

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011371 ] New: JAC Suggestion Workflow 3 [ 3648787 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664163 ] New: JAC Suggestion Workflow [ 3011371 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323782 ] New: Confluence Workflow - Public Facing v4 [ 2664163 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053051 ] New: JSD Suggestion Workflow - TEMP [ 2323782 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048073 ] New: JSD Suggestion Workflow [ 2053051 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279998 ] New: JSD Suggestion Workflow - TEMP [ 2048073 ]
            jonah (Inactive) made changes -
            Description Original: A customer would like to be able to get the percentage of issues rather than the number that pass or fail an SLA.

            *For Example:*
            - Create an SLA.
            - In reports, have a report to get issues that breached SLA.
            -* This will show the number

            *Wanted Feature*
            - Add in a feature to show the percentage that meet the query as customer requires this.

            *How this can be implemented*
            - JIRA can currently count the number of issues that meet a query as well as total number of issues within a particular (e.g. It can get the total number of issues in that SLA as well as the number that breached or passed the SLA).
            - Allow JIRA to then compute using mathematical percentage equation the number that is expected and put this value in a field.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1981].
              {panel}

            A customer would like to be able to get the percentage of issues rather than the number that pass or fail an SLA.

            *For Example:*
            - Create an SLA.
            - In reports, have a report to get issues that breached SLA.
            -* This will show the number

            *Wanted Feature*
            - Add in a feature to show the percentage that meet the query as customer requires this.

            *How this can be implemented*
            - JIRA can currently count the number of issues that meet a query as well as total number of issues within a particular (e.g. It can get the total number of issues in that SLA as well as the number that breached or passed the SLA).
            - Allow JIRA to then compute using mathematical percentage equation the number that is expected and put this value in a field.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1981 [ JSDCLOUD-1981 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 900128 ] New: JSD Suggestion Workflow [ 1279998 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Ngoc (Gosha) Nguyen Duc (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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                Created:
                Updated:
                Resolved: