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  1. Jira Service Management Data Center
  2. JSDSERVER-1860

Service Desk continues to pull and process mail when Disable Mail JVM flags are set

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      Service Desk continues to pull and process mail when Disable Mail JVM flags are set.

      Flags being used:
      -Datlassian.mail.senddisabled=true -Datlassian.mail.fetchdisabled=true -Datlassian.mail.popdisabled=true

          Form Name

            [JSDSERVER-1860] Service Desk continues to pull and process mail when Disable Mail JVM flags are set

            ɹǝʞɐq pɐɹq added a comment -

            This is something that the JSD should fix as a priority.

            Support use "disable" mail as a core way to import customer data without "accidentally causing" contact with their configured public email hosts.

            For the record the JSD incoming email code is handled by the relatively new "JIRA Email Processing Plugin (JEPP)" and obviously the well known "support flags" got missed.

            We should "copy" the same semantics that the older JIRA email handler code does. In short never suck in emails when theses flags are set.

            ɹǝʞɐq pɐɹq added a comment - This is something that the JSD should fix as a priority. Support use "disable" mail as a core way to import customer data without "accidentally causing" contact with their configured public email hosts. For the record the JSD incoming email code is handled by the relatively new "JIRA Email Processing Plugin (JEPP)" and obviously the well known "support flags" got missed. We should "copy" the same semantics that the older JIRA email handler code does. In short never suck in emails when theses flags are set.

              knguyen@atlassian.com Kha Nguyen (Inactive)
              tevans Tim Evans (Inactive)
              Affected customers:
              10 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: