Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-179

Pareto chart

XMLWordPrintable

    • 1
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      A customer requested to have Pareto charts being provided as part of JIRA Service Desk. Here is what she said:

      "To manage solving the problem long term, we want to prioritize the items we go after: biggest bang for the buck. We use Pareto charts to see where the most issues occur, so that if we solve that problem (software change, training, redundancy, etc.), then we get the biggest return on future call prevention.

      As we discussed at the conference, it would be great to have JIRA Service Desk support Pareto charts.
      If a gadget were a Pareto chart, I would think that it would follow current gadget setup including: Pick the filter you want to use and pick the field to use across the bottom of the chart (example: System, location, root cause… etc.)

      The black line is just the cumulative percent up to 100%, where Pareto 80-20 rule: which items together solve 80% of the problems. Chart is sorted left to right by number% of tickets. "

      Check the attachment for a visual representation

      Check the following links for more details:
      http://wiki.servicenow.com/index.php?title=Pareto_Charts
      http://en.wikipedia.org/wiki/Pareto_chart
      http://asq.org/learn-about-quality/cause-analysis-tools/overview/pareto.html

        1. Paretochart.png
          Paretochart.png
          93 kB

          Form Name

            [JSDSERVER-179] Pareto chart

            Anders Bern added a comment -

            Literally ALL Lean 6 sigma graph tools would be a HUGE blow to those PowerBI-lovers. Just imagine a fault tracing implementation vs days in status....
            You already got it kind of with "days since last edit"-chart.

            Anders Bern added a comment - Literally ALL Lean 6 sigma graph tools would be a HUGE blow to those PowerBI-lovers. Just imagine a fault tracing implementation vs days in status.... You already got it kind of with "days since last edit"-chart.

            Kieran Donnelly added a comment -

            This would be very useful. Looking forward to it in the 2030 timeframe all going well.

            Kieran Donnelly added a comment - This would be very useful. Looking forward to it in the 2030 timeframe all going well.

            Dave Roselius added a comment -

            If Atlassian is not going to include a key LEAN tool like Pareto available as a standard, how are people in the user community doing Pareto?

            Dave Roselius added a comment - If Atlassian is not going to include a key LEAN tool like Pareto available as a standard, how are people in the user community doing Pareto?

            RajanGupta added a comment -

            It will be very useful feedback tool to prioritize tasks. Please add in next release

            RajanGupta added a comment - It will be very useful feedback tool to prioritize tasks. Please add in next release

            Brian Hutchins added a comment -

            It would be great if I could generate a Pareto chart based on labels. We use Paretos for prioritizing whenever possible. 

            Brian Hutchins added a comment - It would be great if I could generate a Pareto chart based on labels. We use Paretos for prioritizing whenever possible. 

            Ryan Hill added a comment -

            Has there been any traction on this enhancement? I'm actually attempting to do the exact same thing.

            Ryan Hill added a comment - Has there been any traction on this enhancement? I'm actually attempting to do the exact same thing.

            Yvette Vincent added a comment -

            This request would solve the request JRA-35514 also.
            Great minds think alike!
            Please please please add it to your next release.
            Would make Service Desk a reality for us.

            Yvette Vincent added a comment - This request would solve the request JRA-35514 also. Great minds think alike! Please please please add it to your next release. Would make Service Desk a reality for us.

            Scott Mercer added a comment -

            Yes! Can't wait to see these - our root cause analysis will never be the same!

            Scott Mercer added a comment - Yes! Can't wait to see these - our root cause analysis will never be the same!

              Unassigned Unassigned
              ccapel Christophe (Inactive)
              Votes:
              33 Vote for this issue
              Watchers:
              17 Start watching this issue

                Created:
                Updated: