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  1. Jira Service Management Data Center
  2. JSDSERVER-1691

We need to allow our Service Desk users to upload screenshots

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    • Icon: Suggestion Suggestion
    • Resolution: Invalid
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      This will save time both for Service Desk users and agents.
      Our users are used to communicate using email and attached screenshots, and it is very difficult to change this.

          Form Name

            [JSDSERVER-1691] We need to allow our Service Desk users to upload screenshots

            lingbo (Inactive) added a comment -

            Customers can upload screenshots to the customer portal, hence the closure of this one.

            Cristina, let me know if I've misinterpreted what you were asking.

            lingbo (Inactive) added a comment - Customers can upload screenshots to the customer portal, hence the closure of this one. Cristina, let me know if I've misinterpreted what you were asking.

            Doug Knudsen added a comment -

            @Cristina - We have been using Atlassian Capture, Greenshot (with Jira plugin), Customer Portal and emailing embedded/attached images. All of these options seem to work well depending on the situation.

            Doug Knudsen added a comment - @Cristina - We have been using Atlassian Capture, Greenshot (with Jira plugin), Customer Portal and emailing embedded/attached images. All of these options seem to work well depending on the situation.

              Unassigned Unassigned
              aa37ff0e06e3 Cristina Drugan
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                Created:
                Updated:
                Resolved: