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  1. Jira Service Management Data Center
  2. JSDSERVER-1691

We need to allow our Service Desk users to upload screenshots

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    • Icon: Suggestion Suggestion
    • Resolution: Invalid
    • None
    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      This will save time both for Service Desk users and agents.
      Our users are used to communicate using email and attached screenshots, and it is very difficult to change this.

          Form Name

            [JSDSERVER-1691] We need to allow our Service Desk users to upload screenshots

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011032 ] New: JAC Suggestion Workflow 3 [ 3646294 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665290 ] New: JAC Suggestion Workflow [ 3011032 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325046 ] New: Confluence Workflow - Public Facing v4 [ 2665290 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053113 ] New: JSD Suggestion Workflow - TEMP [ 2325046 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048142 ] New: JSD Suggestion Workflow [ 2053113 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280109 ] New: JSD Suggestion Workflow - TEMP [ 2048142 ]
            jonah (Inactive) made changes -
            Description Original: This will save time both for Service Desk users and agents.
            Our users are used to communicate using email and attached screenshots, and it is very difficult to change this.
            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1691].
              {panel}

            This will save time both for Service Desk users and agents.
            Our users are used to communicate using email and attached screenshots, and it is very difficult to change this.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1691 [ JSDCLOUD-1691 ]
            lingbo (Inactive) made changes -
            Resolution New: Invalid [ 6 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 845077 ] New: JSD Suggestion Workflow [ 1280109 ]
            Status Original: To Do [ 10071 ] New: Open [ 1 ]

              Unassigned Unassigned
              aa37ff0e06e3 Cristina Drugan
              Votes:
              4 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: