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Suggestion
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Resolution: Low Engagement
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None
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None
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Project / service desk administrators need an audit functionality that tracks changes in project setup.
Example changes are:
- Workflow
- Request type / issue type changes
- The addition and removal of users (agents and customers for example)
- SLA definition
- relates to
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JSDCLOUD-1667 An Auditor for admins
- Closed
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JSDSERVER-494 Service needs an SLA configuration audit trail and a issue history of the SLA config that was in play
- Closed