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  1. Jira Service Management Data Center
  2. JSDSERVER-1639

Multiple User Picker field would not accept Username contain space

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to Reproduce:

      1. Create a new User Picker(Multiple User) Custom Field and assign in on Service Desk screen.
      2. Edit on of the Request Types fields and add the Custom Field.
      3. Create a new User with a Space e.g. "customer 1"
      4. Go to Customer Portal and create a request with a Request Type that have the Custom Field.
      5. Include the "Customer 1" on the field and create the request.

      Expected Result:
      The request will be created

      Actual Result:
      The request is not created and there is an error for the User Picker(Multiple User) Custom Field as seen below.

        1. userspace.PNG
          userspace.PNG
          39 kB

            [JSDSERVER-1639] Multiple User Picker field would not accept Username contain space

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305305 ] New: JAC Bug Workflow v3 [ 3125777 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059255 ] New: JSD Bug Workflow v5 - TEMP [ 2305305 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056666 ] New: JSD Bug Workflow v5 [ 2059255 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956384 ] New: JSD Bug Workflow v5 - TEMP [ 2056666 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1616111 ] New: JSD Bug Workflow v5 [ 1956384 ]
            jonah (Inactive) made changes -
            Description Original: *Steps to Reproduce*:
            # Create a new User Picker(Multiple User) Custom Field and assign in on Service Desk screen.
            # Edit on of the Request Types fields and add the Custom Field.
            # Create a new User with a Space e.g. "customer 1"
            # Go to Customer Portal and create a request with a Request Type that have the Custom Field.
            # Include the "Customer 1" on the field and create the request.

            *Expected Result*:
            The request will be created

            *Actual Result*:
            The request is not created and there is an error for the User Picker(Multiple User) Custom Field as seen below.
            !userspace.PNG|thumbnail!             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1639].
              {panel}

            *Steps to Reproduce*:
            # Create a new User Picker(Multiple User) Custom Field and assign in on Service Desk screen.
            # Edit on of the Request Types fields and add the Custom Field.
            # Create a new User with a Space e.g. "customer 1"
            # Go to Customer Portal and create a request with a Request Type that have the Custom Field.
            # Include the "Customer 1" on the field and create the request.

            *Expected Result*:
            The request will be created

            *Actual Result*:
            The request is not created and there is an error for the User Picker(Multiple User) Custom Field as seen below.
            !userspace.PNG|thumbnail!
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1639 [ JSDCLOUD-1639 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603315 ] New: JSD Bug Workflow v4 [ 1616111 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1399232 ] New: JSD Bug Workflow v2 [ 1603315 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 840883 ] New: JSD Bug Workflow [ 1399232 ]

              mmcmahon Matthew McMahon (Inactive)
              jrahmadiputra Julian (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: