Asset Notifications are encoding HTML characters in the Email Subjects making them hard to read

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    • 1
    • Severity 3 - Minor

      Issue Summary

      Email subjects of watched Assets objects are disrupted when the object name contains special characters, such as quotation marks.

      Steps to Reproduce

      • Create an assets object. For example: Jira "Test Object."
      • Ensure that outgoing mail is properly configured.
      • Create a user, such as "Test User," and have them watch the previously created object.
      • Make some modifications to the created object, such as updating any attribute value.
      • This action will trigger an email notification to "Test User," as they are watching the object.

      Expected Results

      The email notification subject should clearly display the precise object name, as illustrated below.

      Update (TEST-3) Jira "Test Object."

      Actual Results

      Email subjects of watched Assets objects are disrupted.

      2025-07-15 10:26:02,919+0000 DEBUG [] Sending mailitem To='abc@gmail.com' Subject='(TEST-1) 13.08.2025 15:10 --&gt; Jira &quot;Test Object&quot; hello' From='abc@gmail.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' ExcludeSubjectPrefix=false' anonymous    Mail Queue Service [c.atlassian.mail.outgoing] Message was sent with Message-Id <932665761.5.1752575162072@7a6311494b87> 

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Benjamin Suess
            Reporter:
            Navneeth S
            Votes:
            1 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated:
              Resolved: