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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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Affects Version/s: 5.12.21, 10.3.8
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Component/s: Assets - Object, Type and Schema, Email - Outgoing
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1
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Severity 3 - Minor
Issue Summary
Email subjects of watched Assets objects are disrupted when the object name contains special characters, such as quotation marks.
Steps to Reproduce
- Create an assets object. For example: Jira "Test Object."
- Ensure that outgoing mail is properly configured.
- Create a user, such as "Test User," and have them watch the previously created object.
- Make some modifications to the created object, such as updating any attribute value.
- This action will trigger an email notification to "Test User," as they are watching the object.
Expected Results
The email notification subject should clearly display the precise object name, as illustrated below.
Update (TEST-3) Jira "Test Object."
Actual Results
Email subjects of watched Assets objects are disrupted.
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2025-07-15 10:26:02,919+0000 DEBUG [] Sending mailitem To='abc@gmail.com' Subject='(TEST-1) 13.08.2025 15:10 --> Jira "Test Object" hello' From='abc@gmail.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service [c.atlassian.mail.outgoing] Message was sent with Message-Id <932665761.5.1752575162072@7a6311494b87>
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
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