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Bug
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Resolution: Unresolved
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Low
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None
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10.3.2, 10.6.0, 10.3.6
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1
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Severity 3 - Minor
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Issue Summary
After the Portal Language is set to German/French/Spanish/Greek/ (or any other language apart from English) the placeholder Text is not translated to that language.
Steps to Reproduce
- Create a Custom Field and select the type as Single Select or Multi Select.
- Add the field to the respective Screens and Request Types in the Service Management Project.
- Now, log in to the Customer Portal and try to create a Test Ticket.
- Make sure the Custom Field is visible on the Create Issue screen.
- Verify whether the placeholder text is translated into the desired language that the Customer Portal has set for it.
Expected Results
The customer portal needs to show the placeholder text in the respective language set for the portal, the Jira instance, or the User Profile Language.
Actual Results
In one of the environment with Greek as a Preferred Language, the placeholder text is not translated to it and is displayed in English.
We have tried with different languages like French, Spanish and German, and the issue persists with all these languages as well.
JSM DC 5.12.22 - Customer Portal Language Spanish
JSM DC 10.3.6 - Customer Portal Language French
JSM DC 10.6.0 - Customer Portal Language German
Workaround
Currently, there is no known workaround for this behaviour. A workaround will be added here when available.
Security level
Atlassian
Component
Internationalization
Severity
3-Minor
Priority
<Highest|High|Medium|Low>: Low
Other details:
The fields are successfully translated to the desired language on the Agwnt UI. So the issue is only with the Customer Portal.
Versions Tested
Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below:
Testing Requirements | Version | Affected Version |
---|---|---|
Customers Reported Version | 10.3.2 | Yes |
Most Recent Bug-Fix Release | ||
Previous Major Release | 10.6.0 | Yes |
Most Recent LTS | 10.3.6 | Yes |
Previous Supported LTS | 5.12.23 | |
Other Versions.. | ||
(Add rows as needed) |
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