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  1. Jira Service Management Data Center
  2. JSDSERVER-16243

The Placeholder Text for Custom Fields(Single Select, Multi-Select) is not translated to the respective Language.

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 10.3.2, 10.6.0, 10.3.6
    • Internationalization

      Issue Summary

      After the Portal Language is set to German/French/Spanish/Greek/ (or any other language apart from English) the placeholder Text is not translated to that language.

      Steps to Reproduce

      • Create a Custom Field and select the type as Single Select or Multi Select.
      • Add the field to the respective Screens and Request Types in the Service Management Project.
      • Now, log in to the Customer Portal and try to create a Test Ticket.
      • Make sure the Custom Field is visible on the Create Issue screen.
      • Verify whether the placeholder text is translated into the desired language that the Customer Portal has set for it.

      Expected Results

      The customer portal needs to show the placeholder text in the respective language set for the portal, the Jira instance, or the User Profile Language.

      Actual Results

      In one of the environment with Greek as a Preferred Language, the placeholder text is not translated to it and is displayed in English.
      We have tried with different languages like French, Spanish and German, and the issue persists with all these languages as well.

      JSM DC 5.12.22 - Customer Portal Language Spanish 

      JSM DC 10.3.6 - Customer Portal Language French

      JSM DC 10.6.0 - Customer Portal Language German

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available.

      Security level

      Atlassian

      Component

      Internationalization

      Severity

      3-Minor

      Priority

      <Highest|High|Medium|Low>: Low

      Other details:

      The fields are successfully translated to the desired language on the Agwnt UI. So the issue is only with the Customer Portal.

      Versions Tested

      Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

      Testing Requirements Version Affected Version
      Customers Reported Version 10.3.2 Yes
      Most Recent Bug-Fix Release    
      Previous Major Release 10.6.0 Yes
      Most Recent LTS 10.3.6 Yes
      Previous Supported LTS 5.12.23  
      Other Versions..    
      (Add rows as needed)    

            [JSDSERVER-16243] The Placeholder Text for Custom Fields(Single Select, Multi-Select) is not translated to the respective Language.

            No work has yet been logged on this issue.

              Unassigned Unassigned
              282265999e47 Hameed Saudagar
              Affected customers:
              3 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated: