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Bug
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Resolution: Unresolved
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Low
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None
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5.12.0, 10.5.0
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1
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Severity 3 - Minor
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1
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Issue Summary
Agents or Admins can't edit the Main helpdesk announcement banner subject and message in the portal when new languages are added with translations for the announcement banner.
Steps to Reproduce
- Create a Service desk agent
- Go to Project Settings>Portal Settings> Enable this option Yes, agents can add announcements to this customer portal
- Go to Applications>Jira Service Desk>Configuration>Can agents add announcements to the Help Center?
enable this option Yes, agents can add announcements to the Help Center - Go to the Service Desk global portal>Add Announcement Subject and Announcement message as an admin
- Add a new Language add all the translations including the translation for the announcement and make it available to the customers.
- Set this language as the project default
- Log in to Global Helpdesk with the agent credentials and try to edit the announcement when the profile language is English then you can edit the announcement message
- Now try to change the user profile language to any other language that has Announcement Banner translations.
Expected Results
Agents or Admins are able to edit the Announcement Message and Subject from the Main Help center portal
Actual Results
Agents or Admins can't edit the Announcement Message and Subject from the Main Help Center portal because the fields are non-editable.
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available
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