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  1. Jira Service Management Data Center
  2. JSDSERVER-16149

Provide a Unified Image for Jira Software and Jira Service Management

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem

      Zero downtime upgrade of Service Desk does not appear to be working correctly. Currently, users deploying Jira Software along with Jira Service Management (JSM) through obr files. This process makes upgrading both Jira Software and JSM more manual and time-consuming and complex.

      Suggested Solution

      A unified image for Jira Software and JSM should allow users to upgrade both products in a single operation without manual installation or additional intervention.

      Why This Is Important

      The current setup requires manual steps to install and upgrade Jira Service Management separately, increasing the complexity of upgrades and requiring additional maintenance effort.

      Workaround

      (Add a workaround, if available)

            [JSDSERVER-16149] Provide a Unified Image for Jira Software and Jira Service Management

              Unassigned Unassigned
              ee7b3e8b67e6 Faizan Ashraf
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                Created:
                Updated: