Issue Summary
When the email contains embedded HTML that contains a CSS style sheet, the text is replaced with "Color value is invalid"
Steps to Reproduce
- Configure a Mail Channel
- Sent an email with html - Tested with the same text from the bug
Hi,
Testing bug
{color: revert !important}
Thanks
Expected Results
The description contains the Table with CSS style sheet color in it.
Actual Results
Hi,
Testing bug
color: Color value is invalid
Thanks
Workaround
Consider attempting to disable the HTML parsing within your Service Desk configuration:
- Navigate to https://<BASE_URL>/secure/admin/SDMailInfo.jspa
- Select "No, remove the formatting by converting HTML messages to plain text".
Depending on the nature of the HTML received by Jira, this action could potentially reduce the amount of undesirable content added.
This workaround will not print HTML content in its desired form, but it is very rare that a user uses HTML in an email.
Versions Tested
| Version |
Is Affected? |
| 10.3.3 |
Yes |
| 10.3.5 |
Yes |
| 10.4.0 |
Yes |
| 10.5.0 |
Yes |
Other Notes
This is a regression of the following bug:
Bug
Medium
