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  1. Jira Service Management Data Center
  2. JSDSERVER-16080

Saving another language support causes a previous language translations to be removed from the UI

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      Issue Summary

      When saving the translations for a JSM project with 3+ languages configured, it causes the translations for the other languages to be removed from the UI.

      Steps to Reproduce

      1. Create a JSM project
      2. Configure 3 (including the default) under language support
        • For internal testing purposes, this was Deutsch, English UK, and English US.
      3. Set the translations for Deutsch
      4. Set the translations for English UK
      5. Go back to Deutsch and view that the translations have been lost in UI
        • It has been observed that the translations are still present in the database

      Expected Results

      Translations should be saved and not remove the translations for any other language.

      Actual Results

      Translations for other languages are lost in the UI on save.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Versions Tested

      Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

      Testing Requirements Version Affected Version
      Customers Reported Version _10.3.4 Yes
      Most Recent Bug-Fix Release 10.3.4  Yes 
      Previous Major Release    
      Most Recent LTS 10.3.4  Yes 
      Previous Supported LTS    
      Other Versions..    
      (Add rows as needed)    

          Form Name

            [JSDSERVER-16080] Saving another language support causes a previous language translations to be removed from the UI

            SET Analytics Bot made changes -
            UIS Original: 48 New: 50
            Bartosz Ornatowski made changes -
            Link New: This issue was cloned as JSDSERVER-16191 [ JSDSERVER-16191 ]
            Bartosz Ornatowski made changes -
            Fix Version/s New: 10.3.6 [ 111290 ]
            SET Analytics Bot made changes -
            Support reference count Original: 6 New: 7
            SET Analytics Bot made changes -
            UIS Original: 17 New: 48
            SET Analytics Bot made changes -
            Support reference count Original: 5 New: 6
            SET Analytics Bot made changes -
            UIS Original: 9 New: 17

            Juho Pekonen added a comment -

            c8bcca445054 Are you providing fix version for LTS 10.3.x as well?

            Juho Pekonen added a comment - c8bcca445054 Are you providing fix version for LTS 10.3.x as well?
            Benjamin Suess made changes -
            Fix Version/s New: 10.7.0 [ 111197 ]
            Fix Version/s New: 10.6.1 [ 111293 ]
            Benjamin Suess made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]

              c8bcca445054 Benjamin Suess
              7550ef5838c5 Tom Offin
              Affected customers:
              13 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated: