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  1. Jira Service Management Data Center
  2. JSDSERVER-16046

Assets reference custom field shows error when attempting Jira move

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      Problem

      When moving issues with Asset Custom Fields that have Filter Issue Scope defined, it fails to move the issue due to error Could not find Asset object/s.

      This issue does not occur in JSM 5.12.

      Environment

      JSM 10.x

      Steps to Reproduce

      1. Import object schema jsm-error-move-issue-obj-sche_2025-02-13T02_14_04.814Z.zip
        • The object schema contains 4 objects:
      2. Create 2 Asset custom fields and associate them with Create/View screens:
        • Product:
        • Model:
      3. Create a ticket with the Product and Model fields filled:
      4. Move this ticket to another issue type in the same project:

      Expected Results

      In JSM 5.12 (Jira 9.12), the Move Issue screen does not prompt updating the Model field:

      This is expected as both Product and Model are not required fields.

      Actual Results

      In JSM 10 (Jira 10), the Move Issue screen prompts updating the Model field:

      After selecting a value from the dropdown menu, it prompts error Could not find Asset object/s and the Move Issue process can't proceed:

      Workarounds

      Disable the dark feature assets.aql.scope.filtering.on.issue.update by:

      • Going to the page: <JIRA_BASE_URL>/secure/SiteDarkFeatures!default.jspa
      • Adding assets.aql.scope.filtering.on.issue.update.disabled to the list of dark features

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              c8bcca445054 Benjamin Suess
              13e61c67b0d4 Kaili Gu
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                Created:
                Updated:
                Resolved: