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  1. Jira Service Management Data Center
  2. JSDSERVER-15996

Assets Discovery doesn't consistently delete unknown hosts

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      Issue Summary

      In Assets Discovery 7.0.5 hosted on a Windows 2019 server, not all unknown hosts that are scanned aren't being deleting when using the Delete Unknown Hosts option.

      Steps to Reproduce

      1. Use Assets Discovery 7.0.5 on Windows 2019
      2. Enable the Delete Unknown Hosts
      3. Run a scan and confirm results

      Expected Results

      With the Delete Unknown Hosts option enabled, we expected all unknown hosts scanned should be deleted.

      Actual Results

      Majority of unknown hosts are scanned and are not deleted. We see the following scan results in the logs:

      1/8/2025 1:10:21 AM: [Normal] Deleting (Unknown-Host) Unknown Host 1.23.456.7  
1/8/2025 1:10:26 AM: [Normal] -------------- Discovery scan Statistic -------------- 
1/8/2025 1:10:26 AM: [Normal] Possible IPs: 4064 
1/8/2025 1:10:26 AM: [Normal] Unreachable Host/Devices: 3520 
1/8/2025 1:10:26 AM: [Normal] Reachable Host/Devices: 675 
1/8/2025 1:10:26 AM: [Normal] Full-Scanned Hosts: 282 
1/8/2025 1:10:26 AM: [Normal] Basic-Scanned Hosts: 247 
1/8/2025 1:10:26 AM: [Normal] Unknown Hosts: 146 
1/8/2025 1:10:26 AM: [Normal] Canceled Hosts: 1 
1/8/2025 1:10:26 AM: [Normal] Deleted Hosts (Unknown): 1

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

          Form Name

            [JSDSERVER-15996] Assets Discovery doesn't consistently delete unknown hosts

            Zakhar Listiev made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]

            peter lai added a comment -

            882ae7ee92be Have you encountered agent pairing tokens failing (in large numbers)?

            peter lai added a comment - 882ae7ee92be Have you encountered agent pairing tokens failing (in large numbers)?
            Zakhar Listiev made changes -
            Fix Version/s New: Discovery 7.1.2 [ 111495 ]
            Volodymyr Batrukh made changes -
            Fix Version/s Original: Discovery 7.1.1 [ 110806 ]
            Volodymyr Batrukh made changes -
            Fix Version/s New: Discovery 7.1.1 [ 110806 ]
            Volodymyr Batrukh made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Volodymyr Batrukh made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]
            Volodymyr Batrukh made changes -
            Assignee New: Volodymyr Batrukh [ 56f064e7d59c ]

            Dawid Floryszczak added a comment - - edited

            I have similar issue on v 7.1.0.0. All scanned SNMP Devices markerd as "Uknown host" are added as Host objects. "Delete Unknown Hosts" option is checked but "Uknown host" objects are still recreated in Host schema. 

            Dawid Floryszczak added a comment - - edited I have similar issue on v 7.1.0.0. All scanned SNMP Devices markerd as "Uknown host" are added as Host objects. "Delete Unknown Hosts" option is checked but "Uknown host" objects are still recreated in Host schema. 
            Nicole Reichert (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 985938 ]

              56f064e7d59c Volodymyr Batrukh
              1cbcaa6c90d8 Adrian Castillo
              Affected customers:
              1 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: