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  1. Jira Service Management Data Center
  2. JSDSERVER-15851

Project | All Open : ARIA attribute aria-hidden defined inappropriately

      Issue Summary

      ARIA attribute aria-hidden defined inappropriately on the <h5> element.

      Steps to Reproduce

      1. Open "JSM System Dashboard" page.
      2. Navigate to the "Projects" in the header section and choose any ITSM project from the options.
      3. Navigate and activate the "create queue" button present in the "ALL QUEUES" section.
      4. Navigate and activate the "Type: All" button present in the main content area.
      5. Navigate to the "Standard Issue Types" heading text in the non modal dailog.
      6. With Screen reader running, try to access the button using arrow keys.
      7. Notice that heading text is not read out for screen reader users.

      Screen Recording

      Screen Recording 2024-12-15 at 5.16.29 PM.mov

      Screenshot

      Actual Results

      The "aria-hidden" attribute is used on the <h5> element containing "Standard Issue Types" and "Sub-Task Issue Types". As a result, screen reader users cannot access the heading text with virtual cursor i.e., arrow keys and its content is not announced by the screen reader.

      Expected Results

      All the important content should be available for screen reader users when navigating with virtual cursor, i.e. Arrow Keys.

      Remove aria-hidden=”true” from the <h5> element in the page source.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Environment

      MacBook Pro (16-inch, 2021)
      macOS 14.7 (23D56)
      Chrome - Version 131.0.6778.86
      Firefox- Version 122.0.1 (64-bit)
      Safari- Version 18.1.1 (19619.2.8.111.7, 19619)
      JAWS- Version 2024
      NVDA- Version 2023.3
      Voiceover - Version Latest

            [JSDSERVER-15851] Project | All Open : ARIA attribute aria-hidden defined inappropriately

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              344ed8f58f8f Alec Bignell
              fa4c360ae0ba Saiman Khan (Inactive)
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                Created:
                Updated:
                Resolved: