Issues moved between projects retains original organization

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    • 2
    • Severity 2 - Major

      Issue Summary

       
      When moving a ticket from Project A to Project B within JSM (Jira Service Management) projects, where each project is associated with its own organization, the organization from Project A (Org1) remains attached to the ticket after the move. This creates a potential security concern, as the customer expects that the organization from the originating project should either be automatically removed or a warning should be triggered, prompting the user to remove it manually. This issue could lead to unintended information sharing between organizations, posing a risk to data privacy and compliance expectations.  

      Steps to Reproduce

      1. Create 2 JSM Projects Project A, Project B 
      2. Create a Org1 In Project A 
      3. Create A ticket in Project A and Org1 in the Organization Field 
      4. Move the ticket from Project A to Project B 

      Expected Results

      When moving the ticket from Project A to Project B, The Organization Org1 should be removed 

      Actual Results

       The organization from Project A (Org1) remains attached to the ticket after the move. 

      Workaround

      Create an automation rule to clear the organization field by utilizing  "Issue moved" trigger. 

      Versions Tested

      Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

      Testing Requirements Version Affected Version
      Customers Reported Version 5.12.10 Yes 
      Most Recent Bug-Fix Release    
      Previous Major Release    
      Most Recent LTS    
      Previous Supported LTS    
      Other Versions..    
      (Add rows as needed)    

              Assignee:
              Nick Austen
              Reporter:
              Shereen Reda (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: