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  1. Jira Service Management Data Center
  2. JSDSERVER-15671

Provide option to disable CAPTCHA for Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Issue Summary

      Currently there is no way to disable CAPTCHA for a JSM customer portals when creating a request with the login-free portal access

      When you've configured the above and a user attempts to create a request for example: https://<BASE_URL>/servicedesk/customer/portal/1/create/1

      Similar to Suggestion:
      JSDSERVER-15586

        1. Xnip2024-11-08_14-56-10.jpg
          Xnip2024-11-08_14-56-10.jpg
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            [JSDSERVER-15671] Provide option to disable CAPTCHA for Customer Portal

            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            SET Analytics Bot made changes -
            Support reference count New: 1
            Patrick Turbett made changes -
            Link New: This issue duplicates JSDSERVER-15586 [ JSDSERVER-15586 ]
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 978885 ]
            Johnny (Inactive) made changes -
            Description Original: h3. Issue Summary

            Currently there is no way to disable CAPTCHA for a JSM customer portals when creating a request with the [login-free portal access|https://confluence.atlassian.com/servicemanagementserver0512/setting-up-login-free-portal-access-1306298255.html]

            When you've configured the above and a user attempts to create a request for example: https://&lt;BASE_URL&gt;/servicedesk/customer/portal/1/create/1


            Similar to Suggestion:
            [JSDSERVER-15586|https://jira.atlassian.com/browse/JSDSERVER-15586]             		New: h3. Issue Summary

            Currently there is no way to disable CAPTCHA for a JSM customer portals when creating a request with the [login-free portal access|https://confluence.atlassian.com/servicemanagementserver0512/setting-up-login-free-portal-access-1306298255.html]

            When you've configured the above and a user attempts to create a request for example: https://&lt;BASE_URL&gt;/servicedesk/customer/portal/1/create/1

             !Xnip2024-11-08_14-56-10.jpg|thumbnail!

            Similar to Suggestion:
            [JSDSERVER-15586|https://jira.atlassian.com/browse/JSDSERVER-15586]
            Johnny (Inactive) made changes -
            Component/s Original: Customer Portal - Help Center [ 46697 ]
            Component/s New: Customer Portal [ 26191 ]
            Key Original: JSDCLOUD-15296 New: JSDSERVER-15671
            Project Original: Jira Service Management Cloud [ 18512 ] New: Jira Service Management Data Center [ 15611 ]
            Johnny (Inactive) created issue -

              Unassigned Unassigned
              3c96155be3d0 Johnny (Inactive)
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                Created:
                Updated: