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Bug
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Resolution: Unresolved
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Low
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None
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5.12.11, 5.12.13, 5.17.3
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1
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Severity 3 - Minor
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1
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Issue Summary
When copying the URL for a Linked Issue from the JSD Queues view, and opening it in a new tab, the url gets redirected to the Project's Queue instead of opening the opening the linked issue
Steps to Reproduce
- Link a Jira software issue SW-1 to a Service desk issue ITSM-1.
- Open the JSD Queues view and launch the service desk issue ITSM-1 - Issue opens correctly.
- Now, click on the linked SW issue(SW-1) and you will see it load in the Service Desk queue.
- Now, copy the url from the address bar and open a new tab and paste the url.
- Instead of opening the linked SW issue, it will instead get redirected to the Software Issues board and open the top most issue in the SW project queue.
Expected Results
It should open the linked SW issue in the Service desk queue instead of redirecting to the Software project board.
Actual Results
Instead of opening the linked SW issue, it will instead get redirected to the Software Issues board and open the top most issue in the SW project queue.
Workaround
Required, if there is no workaround please state:
Currently there is no known workaround for this behavior. A workaround will be added here when available
Versions Tested
Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below:
| Testing Requirements | Version | Affected Version |
|---|---|---|
| Customers Reported Version | 9.12.11 | (Yes / No) - Yes |
| Most Recent Bug-Fix Release | 9.12.13 | Yes |
| Previous Major Release | ||
| Most Recent LTS | 9.12.14 | Yes |
| Previous Supported LTS | ||
| Other Versions.. | 9.17.3 | Yes |
| (Add rows as needed) |
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