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  1. Jira Service Management Data Center
  2. JSDSERVER-15625

Customer wants to keep a global timezone in Jira for old and new issues.

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Steps to Reproduce the Issue:

      Change the global time zone in Jira settings.
      Review older tickets and notice that their timestamps are adjusted to the new time zone.
      Create a new ticket to confirm that new tickets have the correct time according to the new time zone.
      Expected Behavior:
      Old tickets should retain their original timestamps, unaffected by the new time zone setting. New tickets should use the updated time zone for their timestamps.

      Actual Behavior:

      Older tickets' timestamps are adjusted according to the new time zone.
      New tickets are created with the correct time, based on the new time zone.
      Impact:
      This behavior can cause confusion in the traceability of events and affect reporting that depends on ticket creation/modification times.

            [JSDSERVER-15625] Customer wants to keep a global timezone in Jira for old and new issues.

              Unassigned Unassigned
              d7b1184ba116 Andre Bismara
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                Created:
                Updated: