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  1. Jira Service Management Data Center
  2. JSDSERVER-15606

Help Center: Missing description list markup

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      Issue Summary

      The description list is missing for the content. 

      Steps to Reproduce

      1. Open the “Amador” project and select it.
      2. Navigate to the “Raise a request” link present in the side navigation and activate it.
      3. On the “Help center” page navigate “IT help" link and activate it.
      4. Now, navigate to the “Browse” button present in the main content area and activate it.
      5. Observe a “Select Affected Business Service” modal dialog gets add on the page.
      6. Navigate to the interactive elements associated “Humboldt", “Mariposa” and “Mendocino” text elements and activate any of it.
      7. Observe the key and value pairs present within the mentioned interactive elements
      8. Inspect their code.
      9. Observe that the list items have not been marked up, such as <dl>, <dt>, and <dd>.

      Screenshot

      Actual Results

      The “Key”, “Name”, “Created” and so on content are visually communicated as being key and value pairs. However, this structure has not been programmatically defined as description list. 

      As a result, screen reader users will not be able to understand the modal dialog content structure efficiently.

      Expected Results

      Key and value pairs must use description list semantics to communicate the relationship between terms and their descriptions.

      Apply the following changes:

      • Mark up the description list using <dl>, <dt>, and <dd>.
      • Make sure that each set of list items is contained in a single <dl>, contain each individual term within <dt> tags and each description within <dd> tags.
      • Only use separate <dl> tags when the list items are contained logically and visually in separate, distinct lists.

      Code Snippet:

      <dl>
      <dt>Key</dt>
      <dd>CALITSM-2</dd>
      <dt>Name</dt>
      <dd>Humboldt</dd>
      </dl> 

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

      Environment

      MacBook Pro (14-inch, 2021)
      macOs Sonoma 14.6.1
      Chrome - Version 129.0.6668.60 (Official Build) (arm64)
      Firefox- Version 129.0.1(64-bit)
      Safari- Version 18.0 (19619.1.26.111.10, 19619)
      JAWS- Version 2023
      NVDA- Version 2023
      Voiceover - Version Latest

      Versions Tested

      Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

      Testing Requirements Version Affected Version
      Customers Reported Version 10.0.0 Yes
      Most Recent Bug-Fix Release    
      Previous Major Release    
      Most Recent LTS    
      Previous Supported LTS    
      Other Versions..    
      (Add rows as needed)    

              f8cc0f3bb64f Shova Acharya
              2f731c2c22ce Rohan Sakpal (Inactive)
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                Created:
                Updated:
                Resolved: