Issue Summary

The updated icons for the request type are not displaying correctly in the customer portal issue search screen.

This is reproducible on the Data Center: Yes

Steps to Reproduce

• Create a new Jira Service Management Project.
• Navigate to the below screen and change the customer request type icon for any of the Request type.
  • Project-->Project Settings -->Request Types
• Edit the “Customer Request Type” for which the icon was modified and add Any of the following fields:
  • Component/s
  • Affect Version/s
• The project shouldn't have any components or version values.
• Create a ticket for the request type for which the icon has been updated
   (the Component/s and Affect version/s fields are not displayed because there are no values)
• Navigate to the search screen on the customer portal and search for recently created issues. The issues are listed with an incorrect customer request type icon.
  • When the same issue is opened, the customer request type icon is displayed correctly.

Note: Please refer to the attached screen recording for detailed steps on how to reproduce the issue.

Expected Results

The changed request-type icons should be displayed correctly in the customer portal issue search screen.

Actual Results

The changed request-type icons are displayed incorrectly in the customer portal issue search screen.

Workaround

If we follow any of the steps outlined below, the functionality will work as expected. 

• If we remove the Component/s and Affect Version/s fields from the request type screen and check the icon on the search screen, the icon is correctly displayed.
• If we add some components and version values, the icon on the search screen will appear correctly.

Versions Tested

Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: