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  1. Jira Service Management Data Center
  2. JSDSERVER-15329

Help Center: Insufficient Color Contrast for standarad text

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      Issue Summary

      The color contrast of the text is not meeting the minimum color contrast ratio.

      Steps to Reproduce

      1. Navigate to the "Profile" image link and activate.
      2. Using CCA tool check the color contrast ratio.
      3. Ensure that contrast is insufficient.

      Screenshot

      Actual Results

      The color contrast of the text such as "Log in with", "Avatar", "Name", "Send notifications to", "Language", and "Time Zone".

      Fg: #7A869A

      Bg: #FFFFFF

      Ratio: 3.7:1

      This will make it difficult for people with low vision and color blindness to read standard text elements that have insufficient contrast.

      Expected Results

      On all pages, ensure that each foreground/background color combination presents a contrast ratio of at least 4.5:1 for standard text.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Environment

      MacBook Pro (16-inch, 2019)
      macOS Ventura Version 13.6.1
      Chrome - Version 120.0.6099.234 (Official Build) (x86_64)
      Firefox- Version 112.0.1 (64-bit)
      Safari- Version 17.3 (18617.2.4.11.9, 18617)
      JAWS- Version 2022
      NVDA- Version 2020.3

        1. Screenshot 2024-05-23 at 2.18.19 PM.png
          Screenshot 2024-05-23 at 2.18.19 PM.png
          738 kB

            [JSDSERVER-15329] Help Center: Insufficient Color Contrast for standarad text

            Sylwia Mikołajczuk made changes -
            Labels Original: 1.4.3 Level-AA WCAG21 ax-A11Y-275 ax-bug ax-customer-escalated ax-esc-Treasury-Board-of-Canada-Secretariat ax-high-priority ax-lv-user ax-qa lts10 New: 1.4.3 Level-AA WCAG21 ax-A11Y-275 ax-bug ax-customer-escalated ax-esc-Treasury-Board-of-Canada-Secretariat ax-high-priority ax-jsm-dc-vpat-helpcenter ax-lv-user ax-qa lts10
            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Bartosz Ornatowski made changes -
            Sprint New: LTS Sprint [ 7234 ]
            Bartosz Ornatowski made changes -
            Labels Original: 1.4.3 Level-AA WCAG21 ax-A11Y-275 ax-bug ax-customer-escalated ax-esc-Treasury-Board-of-Canada-Secretariat ax-high-priority ax-lv-user ax-qa New: 1.4.3 Level-AA WCAG21 ax-A11Y-275 ax-bug ax-customer-escalated ax-esc-Treasury-Board-of-Canada-Secretariat ax-high-priority ax-lv-user ax-qa lts10
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 926814 ]
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 925982 ]
            Shreyans Jain made changes -
            Fix Version/s New: 10.0.0 [ 107096 ]
            Shreyans Jain made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Shreyans Jain made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]
            Shreyans Jain made changes -
            Assignee New: Shreyans Jain [ 9e460d4f5ba4 ]

              9e460d4f5ba4 Shreyans Jain
              c3f9a46dc7c4 Varsha Bansode
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: