[JSDSERVER-15086] Importing Object Schema ends up in error and does not import any objects

Type: Bug
Resolution: Unresolved
Priority: Low
Fix Version/s: None
Affects Version/s: 5.4.6, 5.12.1
Component/s: Assets - Import, Assets - Object, Type and Schema
Labels:
- ril

Support reference count:
1
Symptom Severity:
Severity 3 - Minor
UIS:
1
Bug Fix Policy:
View Atlassian Server bug fix policy

Issue Summary

Importing Object Schema ends up in error and does not import any objects

This is reproducible on Data Center: yes

Steps to Reproduce

Create and Object Schema export (zip file)
Import the Schema zip file on another instance

Expected Results

The Schema gets imported without any problems.

Actual Results

The import process finishes in erroneous state and does not import any objects.

The below exception is thrown in thei nsight_objectschema_import.log file:

2023-11-21 11:37:04,913+0000 insight-InsightThreadGroup-worker-thread-15 ERROR lipkase 696x811974x1 ig6upg 77.10.1.157,10.4.6.199,10.3.19.10 /rest/insight/1.0/objectschemaimport/import/server [c.r.j.p.i.s.imports.schema.ObjectSchemaImportServiceImpl] Failed to read from jira-configuration.xml from dir: /opt/atlassian/jira/temp/insight_import1049541240897247450
java.io.FileNotFoundException: /opt/atlassian/jira/temp/insight_import1049541240897247450/jira-configuration.xml (No such file or directory)
	at java.base/java.io.FileInputStream.open0(Native Method)
	at java.base/java.io.FileInputStream.open(FileInputStream.java:219)
	at java.base/java.io.FileInputStream.<init>(FileInputStream.java:157)
	at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.readImportJIRAConfigurationXml(ObjectSchemaImportServiceImpl.java:1215)
	at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.importObjectSchemaWithObjects(ObjectSchemaImportServiceImpl.java:438)
	at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.lambda$importObjectSchemaDefinition$0(ObjectSchemaImportServiceImpl.java:302)
	at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38)
	at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
	at java.base/java.lang.Thread.run(Thread.java:829)

followed by

2023-11-21 11:37:04,913 [insight-InsightThreadGroup-worker-thread-15] | Error when importing object schema and objects, object schema id: 8
java.lang.NullPointerException
	at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.importObjects(ObjectSchemaImportServiceImpl.java:1362)
	at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.importObjectSchemaWithObjects(ObjectSchemaImportServiceImpl.java:443)
	at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.lambda$importObjectSchemaDefinition$0(ObjectSchemaImportServiceImpl.java:302)
	at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38)
	at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
	at java.base/java.lang.Thread.run(Thread.java:829)

Workaround

Try to recreate a new zip file (make sure it is without a password) - example:

On Jira server, extract the files from the zip file
Add the files to a new zip archive without any password
Try re-importing the file

If workaround above does not work, you can:

Use the REST API method to import the schema.
Use Object schema import type to import the data from the source Jira instance directly.

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01/Feb/2024 9:46 AM

links to

Internal ticket

Form Name

SET Analytics Bot made changes - 13/Jan/2025 2:27 AM

UIS

Original: 2

New: 1

Marc Dacanay made changes - 31/Oct/2024 6:22 AM

Labels

Original: ltsr ril

New: ril

Marc Dacanay made changes - 14/Oct/2024 11:44 PM

Labels

Original: ltsr

New: ltsr ril

Marc Dacanay made changes - 14/Oct/2024 11:44 PM

Remote Link

New: This issue links to "Internal ticket (Web Link)" [ 956061 ]

Marc Dacanay made changes - 06/Aug/2024 11:18 AM

Labels

New: ltsr

Bartosz Ornatowski made changes - 07/Feb/2024 2:13 AM

Status

Original: Needs Triage [ 10030 ]

New: Gathering Impact [ 12072 ]

Marko Filipan made changes - 06/Feb/2024 9:23 AM

Description

Original: h3. Issue Summary

Importing Object Schema ends up in error and does not import any objects

This is reproducible on Data Center: yes
h3. Steps to Reproduce
# Create and Object Schema export (zip file)
# Import the Schema zip file on another instance

h3. Expected Results

The Schema gets imported without any problems.
h3. Actual Results

The import process finishes in erroneous state and does not import any objects.
!image-2024-02-01-10-45-59-801.png!

The below exception is thrown in thei nsight_objectschema_import.log file:
{noformat}
2023-11-21 11:37:04,913+0000 insight-InsightThreadGroup-worker-thread-15 ERROR lipkase 696x811974x1 ig6upg 77.10.1.157,10.4.6.199,10.3.19.10 /rest/insight/1.0/objectschemaimport/import/server [c.r.j.p.i.s.imports.schema.ObjectSchemaImportServiceImpl] Failed to read from jira-configuration.xml from dir: /opt/atlassian/jira/temp/insight_import1049541240897247450
java.io.FileNotFoundException: /opt/atlassian/jira/temp/insight_import1049541240897247450/jira-configuration.xml (No such file or directory)
at java.base/java.io.FileInputStream.open0(Native Method)
at java.base/java.io.FileInputStream.open(FileInputStream.java:219)
at java.base/java.io.FileInputStream.<init>(FileInputStream.java:157)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.readImportJIRAConfigurationXml(ObjectSchemaImportServiceImpl.java:1215)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.importObjectSchemaWithObjects(ObjectSchemaImportServiceImpl.java:438)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.lambda$importObjectSchemaDefinition$0(ObjectSchemaImportServiceImpl.java:302)
at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:829){noformat}
followed by
{noformat}
2023-11-21 11:37:04,913 [insight-InsightThreadGroup-worker-thread-15] | Error when importing object schema and objects, object schema id: 8
java.lang.NullPointerException
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.importObjects(ObjectSchemaImportServiceImpl.java:1362)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.importObjectSchemaWithObjects(ObjectSchemaImportServiceImpl.java:443)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.lambda$importObjectSchemaDefinition$0(ObjectSchemaImportServiceImpl.java:302)
at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:829)
{noformat}
h3. Workaround

If zip is using password, try to recreate the zip file without a password - example:
* On Jira server, extract the files from the zip file
* Add the files to a new zip archive without any password
* Try re-importing the file

If workaround above does not work, you can:
* Use the [REST API|https://confluence.atlassian.com/display/JIRAKB/How+to+import+Assets+object+schema+using+REST+API] method to import the schema.
* Use [Object schema import type|https://confluence.atlassian.com/servicemanagementserver/object-schema-import-1044784494.html] to import the data from the source Jira instance directly.

New: h3. Issue Summary

Importing Object Schema ends up in error and does not import any objects

This is reproducible on Data Center: yes
h3. Steps to Reproduce
# Create and Object Schema export (zip file)
# Import the Schema zip file on another instance

h3. Expected Results

The Schema gets imported without any problems.
h3. Actual Results

The import process finishes in erroneous state and does not import any objects.
!image-2024-02-01-10-45-59-801.png!

The below exception is thrown in thei nsight_objectschema_import.log file:
{noformat}
2023-11-21 11:37:04,913+0000 insight-InsightThreadGroup-worker-thread-15 ERROR lipkase 696x811974x1 ig6upg 77.10.1.157,10.4.6.199,10.3.19.10 /rest/insight/1.0/objectschemaimport/import/server [c.r.j.p.i.s.imports.schema.ObjectSchemaImportServiceImpl] Failed to read from jira-configuration.xml from dir: /opt/atlassian/jira/temp/insight_import1049541240897247450
java.io.FileNotFoundException: /opt/atlassian/jira/temp/insight_import1049541240897247450/jira-configuration.xml (No such file or directory)
at java.base/java.io.FileInputStream.open0(Native Method)
at java.base/java.io.FileInputStream.open(FileInputStream.java:219)
at java.base/java.io.FileInputStream.<init>(FileInputStream.java:157)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.readImportJIRAConfigurationXml(ObjectSchemaImportServiceImpl.java:1215)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.importObjectSchemaWithObjects(ObjectSchemaImportServiceImpl.java:438)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.lambda$importObjectSchemaDefinition$0(ObjectSchemaImportServiceImpl.java:302)
at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:829){noformat}
followed by
{noformat}
2023-11-21 11:37:04,913 [insight-InsightThreadGroup-worker-thread-15] | Error when importing object schema and objects, object schema id: 8
java.lang.NullPointerException
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.importObjects(ObjectSchemaImportServiceImpl.java:1362)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.importObjectSchemaWithObjects(ObjectSchemaImportServiceImpl.java:443)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.lambda$importObjectSchemaDefinition$0(ObjectSchemaImportServiceImpl.java:302)
at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:829)
{noformat}
h3. Workaround

Try to recreate a new zip file (make sure it is without a password) - example:
* On Jira server, extract the files from the zip file
* Add the files to a new zip archive without any password
* Try re-importing the file

If workaround above does not work, you can:
* Use the [REST API|https://confluence.atlassian.com/display/JIRAKB/How+to+import+Assets+object+schema+using+REST+API] method to import the schema.
* Use [Object schema import type|https://confluence.atlassian.com/servicemanagementserver/object-schema-import-1044784494.html] to import the data from the source Jira instance directly.

SET Analytics Bot made changes - 03/Feb/2024 2:15 AM

UIS

New: 2

SET Analytics Bot made changes - 02/Feb/2024 4:04 AM

Support reference count

New: 1

Marko Filipan made changes - 01/Feb/2024 9:46 AM

Description

Original: h3. Issue Summary

Importing Object Schema ends up in error and does not import any objects

This is reproducible on Data Center: yes
h3. Steps to Reproduce
# Create and Object Schema export (zip file)
# Import the Schema zip file on another instance

h3. Expected Results

The Schema gets imported without any problems.
h3. Actual Results

The import process finishes in erroneous state and does not import any objects.

The below exception is thrown in thei nsight_objectschema_import.log file:
{noformat}
2023-11-21 11:37:04,913+0000 insight-InsightThreadGroup-worker-thread-15 ERROR lipkase 696x811974x1 ig6upg 77.10.1.157,10.4.6.199,10.3.19.10 /rest/insight/1.0/objectschemaimport/import/server [c.r.j.p.i.s.imports.schema.ObjectSchemaImportServiceImpl] Failed to read from jira-configuration.xml from dir: /opt/atlassian/jira/temp/insight_import1049541240897247450
java.io.FileNotFoundException: /opt/atlassian/jira/temp/insight_import1049541240897247450/jira-configuration.xml (No such file or directory)
at java.base/java.io.FileInputStream.open0(Native Method)
at java.base/java.io.FileInputStream.open(FileInputStream.java:219)
at java.base/java.io.FileInputStream.<init>(FileInputStream.java:157)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.readImportJIRAConfigurationXml(ObjectSchemaImportServiceImpl.java:1215)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.importObjectSchemaWithObjects(ObjectSchemaImportServiceImpl.java:438)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.lambda$importObjectSchemaDefinition$0(ObjectSchemaImportServiceImpl.java:302)
at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:829){noformat}
followed by
{noformat}
2023-11-21 11:37:04,913 [insight-InsightThreadGroup-worker-thread-15] | Error when importing object schema and objects, object schema id: 8
java.lang.NullPointerException
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.importObjects(ObjectSchemaImportServiceImpl.java:1362)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.importObjectSchemaWithObjects(ObjectSchemaImportServiceImpl.java:443)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.lambda$importObjectSchemaDefinition$0(ObjectSchemaImportServiceImpl.java:302)
at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:829)
{noformat}

h3. Workaround

If zip is using password, try to recreate the zip file without a password - example:
* On Jira server, extract the files from the zip file
* Add the files to a new zip archive without any password
* Try re-importing the file

If workaround above does not work, you can:
* Use the [REST API|https://confluence.atlassian.com/display/JIRAKB/How+to+import+Assets+object+schema+using+REST+API] method to import the schema.
* Use [Object schema import type|https://confluence.atlassian.com/servicemanagementserver/object-schema-import-1044784494.html] to import the data from the source Jira instance directly.

New: h3. Issue Summary

Importing Object Schema ends up in error and does not import any objects

This is reproducible on Data Center: yes
h3. Steps to Reproduce
# Create and Object Schema export (zip file)
# Import the Schema zip file on another instance

h3. Expected Results

The Schema gets imported without any problems.
h3. Actual Results

The import process finishes in erroneous state and does not import any objects.
!image-2024-02-01-10-45-59-801.png!

The below exception is thrown in thei nsight_objectschema_import.log file:
{noformat}
2023-11-21 11:37:04,913+0000 insight-InsightThreadGroup-worker-thread-15 ERROR lipkase 696x811974x1 ig6upg 77.10.1.157,10.4.6.199,10.3.19.10 /rest/insight/1.0/objectschemaimport/import/server [c.r.j.p.i.s.imports.schema.ObjectSchemaImportServiceImpl] Failed to read from jira-configuration.xml from dir: /opt/atlassian/jira/temp/insight_import1049541240897247450
java.io.FileNotFoundException: /opt/atlassian/jira/temp/insight_import1049541240897247450/jira-configuration.xml (No such file or directory)
at java.base/java.io.FileInputStream.open0(Native Method)
at java.base/java.io.FileInputStream.open(FileInputStream.java:219)
at java.base/java.io.FileInputStream.<init>(FileInputStream.java:157)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.readImportJIRAConfigurationXml(ObjectSchemaImportServiceImpl.java:1215)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.importObjectSchemaWithObjects(ObjectSchemaImportServiceImpl.java:438)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.lambda$importObjectSchemaDefinition$0(ObjectSchemaImportServiceImpl.java:302)
at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:829){noformat}
followed by
{noformat}
2023-11-21 11:37:04,913 [insight-InsightThreadGroup-worker-thread-15] | Error when importing object schema and objects, object schema id: 8
java.lang.NullPointerException
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.importObjects(ObjectSchemaImportServiceImpl.java:1362)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.importObjectSchemaWithObjects(ObjectSchemaImportServiceImpl.java:443)
at com.riadalabs.jira.plugins.insight.services.imports.schema.ObjectSchemaImportServiceImpl.lambda$importObjectSchemaDefinition$0(ObjectSchemaImportServiceImpl.java:302)
at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:829)
{noformat}
h3. Workaround

If zip is using password, try to recreate the zip file without a password - example:
* On Jira server, extract the files from the zip file
* Add the files to a new zip archive without any password
* Try re-importing the file

If workaround above does not work, you can:
* Use the [REST API|https://confluence.atlassian.com/display/JIRAKB/How+to+import+Assets+object+schema+using+REST+API] method to import the schema.
* Use [Object schema import type|https://confluence.atlassian.com/servicemanagementserver/object-schema-import-1044784494.html] to import the data from the source Jira instance directly.

Assignee:: Unassigned

Reporter:: Marko Filipan

Affected customers:: 0 This affects my team

Watchers:: 2 Start watching this issue

Created:: 01/Feb/2024 9:45 AM

Updated:: 13/Jan/2025 2:27 AM

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Description

Issue Summary

Steps to Reproduce

Expected Results

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