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  1. Jira Service Management Data Center
  2. JSDSERVER-14783

SLA is ongoing rather than restarting when issue moved to to a different project.

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 4.20.14, 5.7.1
    • SLA

      Issue Summary

      SLA is ongoing when issue moved to to a different project rather than restarting.

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Create two Service Management project and use same workflow - ProjectA and ProjectB
      2. Create two identical SLAs in these projects - one each. Set a goal and apply to all remaining issues. Set a starting and closing status
      3. Create an issue in the first project - ProjectA. Make sure there's a request type associated with this issue type.
      4. Change the issue status to the one where SLA starts and allow some time for SLA to run
      5. Move this issue to ProjectB with same issue type

      Expected Results

      SLA stops and starts fresh in the new project with the goal set in the second project to where issue was moved

      Actual Results

      SLA is ongoing and not stopped. The SLA continues with remaining time in the SLA goal from previous project

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [JSDSERVER-14783] SLA is ongoing rather than restarting when issue moved to to a different project.

            Kevin Liou made changes -
            Link New: This issue duplicates JSDSERVER-5210 [ JSDSERVER-5210 ]
            Bartosz Ornatowski made changes -
            Status Original: Short Term Backlog [ 12074 ] New: Gathering Impact [ 12072 ]
            Bartosz Ornatowski made changes -
            Labels Original: ril New: nnb-dec ril
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 956036 ]
            Marc Dacanay made changes -
            Labels Original: lts10nth
            Bartosz Ornatowski made changes -
            Sprint New: LTS Sprint [ 7234 ]
            Bartosz Ornatowski made changes -
            Status Original: Gathering Impact [ 12072 ] New: Short Term Backlog [ 12074 ]
            Bartosz Ornatowski made changes -
            Labels New: lts10nth
            SET Analytics Bot made changes -
            Support reference count New: 1

              Unassigned Unassigned
              cf063312d081 Binoy Nicholas
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated: