Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1293

Unwanted Template Images attached to Service Desk Issue

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      Summary

      JIRA Service Desk is attaching images to Service Desk Issues which form part of the Service Desk E-mail template when users respond via E-mail.

      Steps to Reproduce

      1. Create a ticket via email as a 'customer'.
      2. This will send an email to nominated agents about the new ticket creation.
      3. As one of the nominated agents, respond to email that you have just received.

      Expected Results

      Comments/Responses should be added without anything else but the text. Template Image content should not be attached to the issue.

      Actual Results

      Extra images (Issue type icon, company logo,comment icon) are attached along with the comment
      This occurs for every comment sent.

        1. Screen Shot 2015-06-30 at 10.54.29 am.png
          Screen Shot 2015-06-30 at 10.54.29 am.png
          38 kB

          Form Name

            [JSDSERVER-1293] Unwanted Template Images attached to Service Desk Issue

              mmcmahon Matthew McMahon (Inactive)
              malmeida Marcus Silveira
              Affected customers:
              3 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: