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  1. Jira Service Management Data Center
  2. JSDSERVER-12715

CSS is not applied to some parts of customer notifications when running with email sending performance improvement Feature Flag on

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      Issue Summary

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      1. Turn on customer notifications performance improving Feature Flag (available since 5.4.6 only):  
        sd.customer.notifications.split.by.project
      2. Trigger any customer notification

      Expected Results

      CSS rules should be applied to all HTML elements in the email content

      Actual Results

      CSS rules are ignored and parent element styling is applied to the contents of ${message.content} variable, by default, having only the following two html classes:

      1. jsd-activity-item-separator or jsm-activity-item-separator
      2. jsd-activity-item-content or jsm-activity-item-content

      Workaround 1

      Apply the required style to the parent element (by default - jsd-message-content or jsm-message-content) instead of jsd-activity-item-content.

      Workaround 2

      Disable sd.customer.notifications.split.by.project feature flag.

            [JSDSERVER-12715] CSS is not applied to some parts of customer notifications when running with email sending performance improvement Feature Flag on

            Bartosz Ornatowski made changes -
            Link New: This issue is duplicated by JSDSERVER-14812 [ JSDSERVER-14812 ]
            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Bartosz Ornatowski made changes -
            Remote Link New: This issue links to "Service Desk - Stable 5.9.x › Service Desk - Stable 5.9.x - TPM - Server Environment › release-issue-5.9-JSDSERVER-12715-cherry-pick-into-release (server-syd-bamboo)" [ 769856 ]
            Bartosz Ornatowski made changes -
            Remote Link New: This issue links to "Service Desk - Stable 5.9.x › JSM/DC - Stable 5.9.x - Generate Custom Environment › release-issue-5.9-JSDSERVER-12715-cherry-pick-into-release (server-syd-bamboo)" [ 769791 ]
            Bartosz Ornatowski made changes -
            Remote Link New: This issue links to "Service Desk - Stable 5.9.x › Service Desk - Stable 5.9.x - TPM - MySQL 8.0 › release-issue-5.9-JSDSERVER-12715-cherry-pick-into-release (server-syd-bamboo)" [ 769790 ]
            Bartosz Ornatowski made changes -
            Remote Link New: This issue links to "Service Desk - Stable 5.9.x › Installer from scratch generation for JSM (Service Desk - Stable 5.9.x) › release-issue-5.9-JSDSERVER-12715-cherry-pick-into-release (server-syd-bamboo)" [ 769924 ]
            Bartosz Ornatowski made changes -
            Remote Link New: This issue links to "Service Desk - Stable 5.9.x › Service Desk - Stable 5.9.x - TPM - Postgres 11.5 › release-issue-5.9-JSDSERVER-12715-cherry-pick-into-release (server-syd-bamboo)" [ 769923 ]
            Bartosz Ornatowski made changes -
            Remote Link New: This issue links to "Service Desk - Stable 5.9.x › Service Desk - Stable 5.9.x - TPM - Postgres 12.7 › release-issue-5.9-JSDSERVER-12715-cherry-pick-into-release (server-syd-bamboo)" [ 769855 ]
            Bartosz Ornatowski made changes -
            Remote Link New: This issue links to "Service Desk - Stable 5.9.x › Service Desk - Stable 5.9.x - TPM - Postgres 13.4 › release-issue-5.9-JSDSERVER-12715-cherry-pick-into-release (server-syd-bamboo)" [ 769789 ]
            Bartosz Ornatowski made changes -
            Remote Link New: This issue links to "Service Desk - Stable 5.9.x › Service Desk - Stable 5.9.x - TPM - H2 › release-issue-5.9-JSDSERVER-12715-cherry-pick-into-release (server-syd-bamboo)" [ 769922 ]

              bornatowski Bartosz Ornatowski
              bornatowski Bartosz Ornatowski
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: