Adding an attachment to a comment creates a duplicate entry.

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Low
    • 5.17.0
    • Affects Version/s: 4.13.19, 4.20.7, 4.22.0
    • Component/s: Issue View
    • None
    • 3
    • Severity 3 - Minor
    • 5

      Issue Summary

      When an attachement is added to a comment, a new window pops up providing a separate comment field and the result is a duplicate entry being added to the issue.
      This behaviour is affecting the Service Desk projects only as it's not producible in Software or Business projects.
      (Illustration video attached)

      • Tested with Chrome Version 98.0.4758.102 and Firefox 97.0.1

      Steps to Reproduce

      1. Start a comment on any Service Desk issue.
      2. Click the "Attach" icon and browse for a file.
      3. Save the attached file (Share with customer or Add to issue only)

      Expected Results

      The attached file is added to the original comment field only.

      Actual Results

      The attached file gets saved in an independent comment in addition to the original one.

      Workaround

      Workaround #1: Delete the duplicate comments.
      Workaround #2: Instead of using the "Comment" field, the "Browse" option under "Attachments" can be used and the comments inserted into the pop up window.

        1. Service Desk Duplicate Comments.mov
          46.26 MB
          Ahmed Raafat

            Assignee:
            Unassigned
            Reporter:
            Ahmed Raafat (Inactive)
            Votes:
            3 Vote for this issue
            Watchers:
            9 Start watching this issue

              Created:
              Updated:
              Resolved: