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  1. Jira Service Management Data Center
  2. JSDSERVER-11168

Put issue details at the top of the issue in the customer portal

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Some of our requests get quite long in terms of the activity feed in the customer portal. We would ideally like to have the details section where all the customer visible fields are displayed above the activity feed just below the issue summary. 

       

      This would make the requests much easier to understand. I have seen service management cloud instances with this in place, any chance this can be considered/supported in datacentre?

            [JSDSERVER-11168] Put issue details at the top of the issue in the customer portal

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            Comment [ !image-2022-03-01-10-12-20-390.png!

            Example area where the details of the issue could be put above the activity and comment field. Currently the details such as the issue description and priority are all the way at the bottom of the request. ]
            mark wildman created issue -

              Unassigned Unassigned
              mark.wildman mark wildman
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                Created:
                Updated: