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Bug
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Resolution: Unresolved
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Low
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None
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4.14.0, 4.15.0, 4.13.0, 4.17.0, 4.16.0, 4.18.0, 4.19.0, 4.20.0
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1
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Severity 3 - Minor
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Issue Summary
When logging into the Jira mobile web page and clicking on the refresh button, the screen turns grey as though it's trying to update, but doesn't return control to the user and doesn't refresh the list.
Steps to Reproduce
- Log into jira using a mobile device (or desktop browser mimicking a mobile browser)
- Once logged in, click on the refresh button on the top-right of the page
Expected Results
The screen should update with the list of issues assigned to the logged in user.
Actual Results
The screen turns grey as though it's trying to update, but doesn't return control to the user and doesn't refresh the list
The below information is presented in the atlassian-jira-http-access.log file:
127.0.0.1 o1045x92x1 admin [03/Nov/2021:17:25:22 +1100] "GET http://localhost:48182/j8182/rest/api/latest/filter/favourite HTTP/1.1" 200 2 0.0040 "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" 127.0.0.1 i1045x93x2 admin [03/Nov/2021:17:25:22 +1100] "GET http://localhost:48182/j8182/rest/api/latest/search HTTP/1.1" - - - "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" 127.0.0.1 o1045x93x2 admin [03/Nov/2021:17:25:23 +1100] "GET http://localhost:48182/j8182/rest/api/latest/search HTTP/1.1" 200 23217 0.0590 "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" 127.0.0.1 i1045x94x1 admin [03/Nov/2021:17:25:23 +1100] "POST http://localhost:48182/j8182/plugins/servlet/undefined/rest/analytics/1.0/publish/bulk HTTP/1.1" - - - "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" 127.0.0.1 o1045x94x1 admin [03/Nov/2021:17:25:23 +1100] "POST http://localhost:48182/j8182/plugins/servlet/undefined/rest/analytics/1.0/publish/bulk HTTP/1.1" 404 0 0.0040 "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" 127.0.0.1 i1045x95x1 admin [03/Nov/2021:17:25:33 +1100] "POST http://localhost:48182/j8182/plugins/servlet/undefined/rest/analytics/1.0/publish/bulk HTTP/1.1" - - - "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" 127.0.0.1 o1045x95x1 admin [03/Nov/2021:17:25:33 +1100] "POST http://localhost:48182/j8182/plugins/servlet/undefined/rest/analytics/1.0/publish/bulk HTTP/1.1" 404 0 0.0040 "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b"
It appears as though the browser is trying to access "plugins/servlet/undefined/rest/analytics/1.0/publish/bulk" which doesn't exist.
This behaviour was replicated in Safari, and Edge.
Workaround
Currently there is no known workaround for this behaviour. A workaround will be added here when available
This issue appears to occur from 4.13.x through to the most recent 4.20.x.
Please note, that on 4.19.x and 4.20.x, that instead of getting the list of issues after initially logging in, the user is just presented with a white screen and nothing is rendered. Not sure if this is related, but it's worth mentioning.
- links to
[JSDSERVER-10846] Refreshing the 'Assigned to me' queue on Jira mobile results in grey screen
| Labels | Original: mobile-browser | New: mobile-browser ril |
| Remote Link | New: This issue links to "Internal ticket (Web Link)" [ 955332 ] |
| Status | Original: Needs Triage [ 10030 ] | New: Gathering Impact [ 12072 ] |
| Labels | Original: Mobile-iOS | New: mobile-browser |
| Labels | New: Mobile-iOS |
| Support reference count | New: 1 |
| Description |
Original:
h3. Issue Summary
When logging into the Jira mobile web page and clicking on the refresh button, the screen turns grey as though it's trying to update, but doesn't return control to the user and doesn't refresh the list. h3. Steps to Reproduce # Log into jira using a mobile device (or desktop browser mimicking a mobile browser) # Once logged in, click on the refresh button on the top-right of the page h3. Expected Results The screen should update with the list of issues assigned to the logged in user. h3. Actual Results The screen turns grey as though it's trying to update, but doesn't return control to the user and doesn't refresh the list The below information is presented in the atlassian-jira-http-access.log file: {noformat} 127.0.0.1 o1045x92x1 admin [03/Nov/2021:17:25:22 +1100] "GET http://localhost:48182/j8182/rest/api/latest/filter/favourite HTTP/1.1" 200 2 0.0040 "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" 127.0.0.1 i1045x93x2 admin [03/Nov/2021:17:25:22 +1100] "GET http://localhost:48182/j8182/rest/api/latest/search HTTP/1.1" - - - "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" 127.0.0.1 o1045x93x2 admin [03/Nov/2021:17:25:23 +1100] "GET http://localhost:48182/j8182/rest/api/latest/search HTTP/1.1" 200 23217 0.0590 "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" 127.0.0.1 i1045x94x1 admin [03/Nov/2021:17:25:23 +1100] "POST http://localhost:48182/j8182/plugins/servlet/undefined/rest/analytics/1.0/publish/bulk HTTP/1.1" - - - "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" 127.0.0.1 o1045x94x1 admin [03/Nov/2021:17:25:23 +1100] "POST http://localhost:48182/j8182/plugins/servlet/undefined/rest/analytics/1.0/publish/bulk HTTP/1.1" 404 0 0.0040 "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" 127.0.0.1 i1045x95x1 admin [03/Nov/2021:17:25:33 +1100] "POST http://localhost:48182/j8182/plugins/servlet/undefined/rest/analytics/1.0/publish/bulk HTTP/1.1" - - - "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" 127.0.0.1 o1045x95x1 admin [03/Nov/2021:17:25:33 +1100] "POST http://localhost:48182/j8182/plugins/servlet/undefined/rest/analytics/1.0/publish/bulk HTTP/1.1" 404 0 0.0040 "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" {noformat} It appears as though the browser is trying to access "{{plugins/servlet/undefined/rest/analytics/1.0/publish/bulk}}" which doesn't exist. This behaviour was replicated in Safari, and Edge. h3. Workaround Currently there is no known workaround for this behaviour. A workaround will be added here when available (!) Please note, that on 4.19.x and 4.20.x, that instead of getting the list of issues after initially logging in, the user is just presented with a white screen and nothing is rendered. Not sure if this is related, but it's worth mentioning. |
New:
h3. Issue Summary
When logging into the Jira mobile web page and clicking on the refresh button, the screen turns grey as though it's trying to update, but doesn't return control to the user and doesn't refresh the list. h3. Steps to Reproduce # Log into jira using a mobile device (or desktop browser mimicking a mobile browser) # Once logged in, click on the refresh button on the top-right of the page h3. Expected Results The screen should update with the list of issues assigned to the logged in user. h3. Actual Results The screen turns grey as though it's trying to update, but doesn't return control to the user and doesn't refresh the list The below information is presented in the atlassian-jira-http-access.log file: {noformat} 127.0.0.1 o1045x92x1 admin [03/Nov/2021:17:25:22 +1100] "GET http://localhost:48182/j8182/rest/api/latest/filter/favourite HTTP/1.1" 200 2 0.0040 "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" 127.0.0.1 i1045x93x2 admin [03/Nov/2021:17:25:22 +1100] "GET http://localhost:48182/j8182/rest/api/latest/search HTTP/1.1" - - - "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" 127.0.0.1 o1045x93x2 admin [03/Nov/2021:17:25:23 +1100] "GET http://localhost:48182/j8182/rest/api/latest/search HTTP/1.1" 200 23217 0.0590 "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" 127.0.0.1 i1045x94x1 admin [03/Nov/2021:17:25:23 +1100] "POST http://localhost:48182/j8182/plugins/servlet/undefined/rest/analytics/1.0/publish/bulk HTTP/1.1" - - - "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" 127.0.0.1 o1045x94x1 admin [03/Nov/2021:17:25:23 +1100] "POST http://localhost:48182/j8182/plugins/servlet/undefined/rest/analytics/1.0/publish/bulk HTTP/1.1" 404 0 0.0040 "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" 127.0.0.1 i1045x95x1 admin [03/Nov/2021:17:25:33 +1100] "POST http://localhost:48182/j8182/plugins/servlet/undefined/rest/analytics/1.0/publish/bulk HTTP/1.1" - - - "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" 127.0.0.1 o1045x95x1 admin [03/Nov/2021:17:25:33 +1100] "POST http://localhost:48182/j8182/plugins/servlet/undefined/rest/analytics/1.0/publish/bulk HTTP/1.1" 404 0 0.0040 "http://localhost:48182/j8182/plugins/servlet/mobile" "Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1 Edg/95.0.4638.54" "4w5s7b" {noformat} It appears as though the browser is trying to access "{{plugins/servlet/undefined/rest/analytics/1.0/publish/bulk}}" which doesn't exist. This behaviour was replicated in Safari, and Edge. h3. Workaround Currently there is no known workaround for this behaviour. A workaround will be added here when available This issue appears to occur from 4.13.x through to the most recent 4.20.x. (!) Please note, that on 4.19.x and 4.20.x, that instead of getting the list of issues after initially logging in, the user is just presented with a white screen and nothing is rendered. Not sure if this is related, but it's worth mentioning. |