Ability to add a private (internal) note in Jira ticket when action is taken in Opsgenie.

User Problem

It's sometimes important to hide from customers the comments on Jira issues relating to actions taken on Opsgenie alerts.

Suggested Solutions

Add an option to set the visibility on comments relating to actions on alerts to private/internal.

Current Workarounds

Using an Automation for Jira - Reference Knowledge Base article for a sample rule (Noting that it can be customised based on the use case): Jira/OpsGenie: Change OpsGenie notes to internal comments in Jira