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  1. Jira Service Management Cloud
  2. JSDCLOUD-8663

Adding issue link into a description field with the service desk automation rule breaks a hyperlink

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      Issue Summary

      Inserting an issue key into a description field with the service desk automation rule will create an invisible character in the issue key so that it will break a hyperlink.

      Steps to Reproduce

      1. Create an automation rule to create an issue on some action(example: comment added).
      2. Configure the description to create issue link using the variable ${sourceissue.key}Description looks like this:

                Service Desk Ticket ID:
               https://test.atlassian.net/servicedesk/customer/portal/1/$

      {sourceissue.key}
      1. Add comment to the issue Test-1

      Expected Results

       Should create an issue with description and link should navigate to issue

                 Service Desk Ticket ID:
                https://test.atlassian.net/servicedesk/customer/portal/1/Test-1 

      Actual Results

      Creates an issue with description and link is broken

                 Service Desk Ticket ID:
                https://test.atlassian.net/servicedesk/customer/portal/1/Test<200c>-1

       

      Workaround

      Copy the url and remove the '<200c>'

            [JSDCLOUD-8663] Adding issue link into a description field with the service desk automation rule breaks a hyperlink

            No work has yet been logged on this issue.

              Unassigned Unassigned
              apradhan2 Abhishek
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: