Adding issue link into a description field with the service desk automation rule breaks a hyperlink

XMLWordPrintable

    • 1
    • Minor

      Issue Summary

      Inserting an issue key into a description field with the service desk automation rule will create an invisible character in the issue key so that it will break a hyperlink.

      Steps to Reproduce

      1. Create an automation rule to create an issue on some action(example: comment added).
      2. Configure the description to create issue link using the variable ${sourceissue.key}Description looks like this:

                Service Desk Ticket ID:
               https://test.atlassian.net/servicedesk/customer/portal/1/$

      {sourceissue.key}
      1. Add comment to the issue Test-1

      Expected Results

       Should create an issue with description and link should navigate to issue

                 Service Desk Ticket ID:
                https://test.atlassian.net/servicedesk/customer/portal/1/Test-1 

      Actual Results

      Creates an issue with description and link is broken

                 Service Desk Ticket ID:
                https://test.atlassian.net/servicedesk/customer/portal/1/Test<200c>-1

       

      Workaround

      Copy the url and remove the '<200c>'

              Assignee:
              Unassigned
              Reporter:
              Abhishek
              Votes:
              1 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: