Avoid Duplicate Issues With Same Summary Field

XMLWordPrintable

    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: None
    • None
    • 3
    • 10

      As a Jira agent, I want a way to avoid duplicate issues created by a monitor that checks for failures periodically, so that we don't need to waste time and cycle in linking and closing duplicate issues and focus on resolution. 

       

      Acceptance Criteria

      • A configuration for "New issues with Summary matching existing issue"
        • The scope should be Project
        • The configuration should provide the options
          • Ignore: The JSD system takes no action on the new issue and discards it. 
          • Comment: The JSD system takes the new issue and updates the existing issue with a new comment. 
      • An option to ignore certain strings like "RE:", "FWD", "ID###", "PROD", "DEV", etc.
        • This is so the Summary "ID123: system1 down" and "ID246: system1 down" can be considered the same issue, if the user chooses to.
      • This should only apply to new issues created via inbound email or REST API.  Issues created via the portal should not be affected. 

            Assignee:
            Makarand Gomashe
            Reporter:
            Simon Wong
            Votes:
            22 Vote for this issue
            Watchers:
            18 Start watching this issue

              Created:
              Updated: