Details
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Suggestion
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Resolution: Unresolved
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None
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None
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4
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Description
As a Jira agent, I want a way to avoid duplicate issues created by a monitor that checks for failures periodically, so that we don't need to waste time and cycle in linking and closing duplicate issues and focus on resolution.
Acceptance Criteria
- A configuration for "New issues with Summary matching existing issue"
- The scope should be Project
- The configuration should provide the options
- Ignore: The JSD system takes no action on the new issue and discards it.
- Comment: The JSD system takes the new issue and updates the existing issue with a new comment.
- An option to ignore certain strings like "RE:", "FWD", "ID###", "PROD", "DEV", etc.
- This is so the Summary "ID123: system1 down" and "ID246: system1 down" can be considered the same issue, if the user chooses to.
- This should only apply to new issues created via inbound email or REST API. Issues created via the portal should not be affected.