Summary

• Loading page in iframe works in Confluence, but the iframe height seems to be always 40px when viewing Knowledge Base(KB) article
• When accessing the Confluence page using the Jira Service Desk(JSD) portal, pages within the iframe are narrow and are not readable:

  View from portal (e.g. https://<instance>.atlassian.net/servicedesk/customer/kb/view/<article_id>)	View from Confluence

• Changing the iframe macro settings in Confluence has no effect on the iframe height when loading the corresponding KB article:
  

Environment

• Jira Service Desk Cloud
• Confluence Cloud
• Knowledge Base feature enabled in Jira Service Desk

Steps to Reproduce

1. Ensure that the Knowledge Base in JSD is configured as per Set up a Knowledge Base
2. Create the Confluence page which contains an iframe macro
3. Configure the iframe macro as required
4. Load the corresponding Knowledge Base article within the portal

Expected Results

• The iframe dimensions are correct as per the settings on the iframe macro in Confluence

Actual Results

• The iframe when viewing KB article is too narrow and the page is not easily readable

Notes

• When inspecting the iframe, the height always seems to be 40px despite the setting in the iframe macro in Confluence specifying that the value should be different:
  
• The "width" setting in the iframe macro settings seems to change the iframe width, but "height" doesn't seem to do anything

Workaround

1. In Confluence, click on the iframe and click "Edit"
2. Set "Align" to the blank option at the top of the list.
3. Save/Publish the Confluence article.

Overall it should look like this once done: