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  1. Jira Service Management Cloud
  2. JSDCLOUD-8076

The default value in the date time picker field uses GMT instead of the user time zone in JIRA Service Desk portal

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      Summary

      When we set the Date Time Picker default value to the current date, it will show fine in the JIRA issue create screen but in the Service desk portal it uses GMT timezone. Once the issue is created through the portal, it would not convert back to the user time zone but instead, it will remain with the time the default value has selected.

      Environment

      • JIRA Service Desk Cloud

      Steps to Reproduce

      1. Set the Default user time zone of the instance to i.e. GMT-5;
      2. Set the default value date in a Date Time Picker custom field to the current date.
      3. Go to the Service Desk portal and try to create an issue in the request type that has the date time picker field with the default value set as the current time.

      Expected Results

      • Date time picker field shows the correct time

      Actual Results

      • Date time picker field shows the time in GMT timezone

      Workaround

      None at the moment.

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            [JSDCLOUD-8076] The default value in the date time picker field uses GMT instead of the user time zone in JIRA Service Desk portal

            jhaloot made changes -
            Workflow Original: JAC Bug Workflow v3 [ 3445920 ] New: JAC Bug Workflow v4 [ 4564220 ]
            Rishav Raj made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            Sampriti Patel made changes -
            Status Original: Needs Triage [ 10030 ] New: In Progress [ 3 ]
            SET Analytics Bot made changes -
            Support reference count Original: 16 New: 17
            Subhra Majhi (Inactive) made changes -
            Resolution Original: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Needs Triage [ 10030 ]
            Rishav Raj made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            Rishav Raj made changes -
            Status Original: Long Term Backlog [ 12073 ] New: In Progress [ 3 ]
            SET Analytics Bot made changes -
            Support reference count Original: 15 New: 16
            SET Analytics Bot made changes -
            UIS Original: 2 New: 4

            Mathieu Levesque added a comment -

            Very annoying

            Mathieu Levesque added a comment - Very annoying

              469bcaf9bc5e Rishav Raj
              mariffin Mohamed Hazwan Ariffin (Inactive)
              Affected customers:
              17 This affects my team
              Watchers:
              31 Start watching this issue

                Created:
                Updated:
                Resolved: