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  1. Jira Service Management Cloud
  2. JSDCLOUD-777

Allow better grouping when there are many portals

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Having to manually choose a project when raising a service desk request, issue can easily end up in wrong projects or with wrong issue types.
      This particularly happens in environments where high numbers of projects are using service desk and/or the reporters are external users or users who do not frequently use that instance of JIRA.
      When using a multi-level select or a (sub-)component field in the create issue screen, you can automate which project the request ends up in, and which issue-type it receives.

      Update as of 21 May 2015

      Hi everyone,

      Just to give you a quick update: we've been monitoring this suggestion and understand that this is not the ideal situation. This is not on our short-term roadmap and we'll come back to it later.
      Cheers,
      The JIRA Service Desk team

            [JSDCLOUD-777] Allow better grouping when there are many portals

            Lucas Silva made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Lucas Silva made changes -
            Link New: This issue duplicates JSDCLOUD-1394 [ JSDCLOUD-1394 ]
            Bhaargavi Natarajan made changes -
            Labels Original: affects-server New: affects-server lim-dupfr lim-reviewed
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 4 New: 2
            SET Analytics Bot made changes -
            UIS Original: 6 New: 4
            SET Analytics Bot made changes -
            UIS Original: 5 New: 6
            SET Analytics Bot made changes -
            UIS Original: 6 New: 5
            SET Analytics Bot made changes -
            UIS Original: 5 New: 6
            SET Analytics Bot made changes -
            UIS Original: 4 New: 5

              Unassigned Unassigned
              mnassette MJ (Inactive)
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                Created:
                Updated:
                Resolved: