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  1. Jira Service Management Cloud
  2. JSDCLOUD-16198

Allow the use of the "Jira issues" macro for customers seeing KB articles through the Portal view.

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      At the moment, only Agents/Admins with a Confluence license can see issues from embedded KB articles in the Portal view that have the "Jira issues" macro:

      However, when a customer account tries to see the same KB article, the macro won't load any info and instead will show a "No results found" message:

      It'd be nice to have this feature for customers too that want to see Requests where they are part of as:

      • Issue Reporter
      • Approver
      • Request participant
      • Ticket is shared with a customer organization

            [JSDCLOUD-16198] Allow the use of the "Jira issues" macro for customers seeing KB articles through the Portal view.

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              Unassigned Unassigned
              9454f07e6289 Rogelio Martinez Chavez
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                Created:
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