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  1. Jira Service Management Cloud
  2. JSDCLOUD-16198

Allow the use of the "Jira issues" macro for customers seeing KB articles through the Portal view.

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      At the moment, only Agents/Admins with a Confluence license can see issues from embedded KB articles in the Portal view that have the "Jira issues" macro:

      However, when a customer account tries to see the same KB article, the macro won't load any info and instead will show a "No results found" message:

      It'd be nice to have this feature for customers too that want to see Requests where they are part of as:

      • Issue Reporter
      • Approver
      • Request participant
      • Ticket is shared with a customer organization

        1. Screenshot 2025-03-13 at 3.39.09 p.m..png
          Screenshot 2025-03-13 at 3.39.09 p.m..png
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        2. Screenshot 2025-03-13 at 3.41.10 p.m..png
          Screenshot 2025-03-13 at 3.41.10 p.m..png
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            [JSDCLOUD-16198] Allow the use of the "Jira issues" macro for customers seeing KB articles through the Portal view.

            SET Analytics Bot made changes -
            UIS Original: 8 New: 4
            SET Analytics Bot made changes -
            UIS New: 8
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            SET Analytics Bot made changes -
            Support reference count New: 1
            Rogelio Martinez Chavez made changes -
            Description Original: At the moment, only Agents with a Confluence license can see issues from embedded KB articles in the Portal view that have the "[Jira issues|https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro]" macro:

            !Screenshot 2025-03-13 at 3.39.09 p.m..png|width=528,height=173!

            However, when a customer account tries to see the same KB article, the macro won't load any info and instead will show a "{*}No results found{*}" message:

            !Screenshot 2025-03-13 at 3.41.03 p.m..png!!Screenshot 2025-03-13 at 3.41.10 p.m..png|width=501,height=194!

            It'd be nice to have this feature for customers too that want to see Requests where they are part of as:
             * Issue Reporter
             * Approver
             * Request participant
             * Ticket is shared with a customer organization             		New: At the moment, only Agents/Admins with a Confluence license can see issues from embedded KB articles in the Portal view that have the "[Jira issues|https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro]" macro:

            !Screenshot 2025-03-13 at 3.39.09 p.m..png|width=528,height=173!

            However, when a customer account tries to see the same KB article, the macro won't load any info and instead will show a "{*}No results found{*}" message:

            !Screenshot 2025-03-13 at 3.41.03 p.m..png!!Screenshot 2025-03-13 at 3.41.10 p.m..png|width=501,height=194!

            It'd be nice to have this feature for customers too that want to see Requests where they are part of as:
             * Issue Reporter
             * Approver
             * Request participant
             * Ticket is shared with a customer organization
            Rogelio Martinez Chavez created issue -

              Unassigned Unassigned
              9454f07e6289 Rogelio Martinez Chavez
              Votes:
              2 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated: