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  1. Jira Service Management Cloud
  2. JSDCLOUD-14414

Notify request participants for private threads

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    • Resolution: Unresolved
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      User Problem

      Currently whenever a request participant is added to a thread , we notify the added participant in the requester thread that exists in a channel.

      But There are use-cases where the issue is raised outside of the slack channel. In this case , the request thread exists in a DM with the bot.
      Any added participants to the jira ticket are not notified on slack in this scenario.

      Additionally,  if the request participant is not part of the request channel, they do not receive any notifications either. 

      Suggested Solutions

      When the request thread exists in DM with the bot and any participants are added to the issue, send DM to the participant with the issue preview.
      Also, notify the participant when any comment is added to the requester thread.

            [JSDCLOUD-14414] Notify request participants for private threads

            SET Analytics Bot made changes -
            Support reference count New: 6
            SET Analytics Bot made changes -
            UIS New: 1
            Steph Conard made changes -
            Description Original: h3. User Problem
            Currently whenever a request participant is added to a thread , we notify the added participant in the requester thread that exists in a channel.

            But There are use-cases where the issue is raised outside of the slack channel. In this case , the request thread exists in a DM with the bot.
            Any added participants to the jira ticket are not notified on slack in this scenario.

            h3. Suggested Solutions
            When the request thread exists in DM with the bot and any participants are added to the issue, send DM to the participant with the issue preview.
            Also, notify the participant when any comment is added to the requester thread.
            		New: h3. User Problem

            Currently whenever a request participant is added to a thread , we notify the added participant in the requester thread that exists in a channel.

            But There are use-cases where the issue is raised outside of the slack channel. In this case , the request thread exists in a DM with the bot.
            Any added participants to the jira ticket are not notified on slack in this scenario.

            Additionally,  if the request participant is not part of the request channel, they do not receive any notifications either. 
            h3. Suggested Solutions

            When the request thread exists in DM with the bot and any participants are added to the issue, send DM to the participant with the issue preview.
            Also, notify the participant when any comment is added to the requester thread.
            Rajat Sharma created issue -

              Unassigned Unassigned
              610275048b53 Rajat Sharma
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              16 Vote for this issue
              Watchers:
              17 Start watching this issue

                Created:
                Updated: