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  1. Jira Service Management Cloud
  2. JSDCLOUD-12760

Combine messages before responding

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    • Resolution: Unresolved
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Some users type multiple messages instead of a longer piece of text to ask their question. This is common for some users so we would like to request some sort of combining of messages before the bot answering. Similar to what can be done with the pushpin emoji when manually converting messages.

            [JSDCLOUD-12760] Combine messages before responding

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              b626b4c1deb5 Sarah Scaife
              7c42383e33e7 Kevin Mao
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                Created:
                Updated: