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  1. Jira Service Management Cloud
  2. JSDCLOUD-11970

Field in Customer Portal loaded slow when it contains a lot of values

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      Issue Summary

      Currently, when a request form has a field with custom field type "Select List (single choice)" and the value contains 3.5K value, the field will be loaded slow.

      Steps to Reproduce

      1. Create a "Select List (single choice)" custom field.
      2. Add around 3.5K value
      3. Then, add the field to request type form.
      4. Go to Customer Portal and load the field.
      5. Try to key in any value to search it

      Expected Results

      The field will loaded fine and when key in the wording will be smooth.

      Actual Results

      The field loaded slightly slow and when key in the wording it has a sticky effect. The word display a bit slow.

      Workaround

      Reduce the number of field values.

            [JSDCLOUD-11970] Field in Customer Portal loaded slow when it contains a lot of values

            Nicole made changes -
            Resolution New: Timed out [ 10 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Nicole made changes -
            Labels Original: jsm-s12 timeout-bulk-close202012 New: jsm-s12 timeout-bulk-close202012 timeout-bulk-close202311

            Nicole added a comment -
            Atlassian Update - November 2, 2023

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com.

            Thank you again for providing valuable feedback to our team!
            Jira Service Management Cloud team

            Nicole added a comment - Atlassian Update - November 2, 2023 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com . Thank you again for providing valuable feedback to our team! Jira Service Management Cloud team
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Adven made changes -
            Labels Original: timeout-bulk-close202012 New: jsm-s12 timeout-bulk-close202012
            Mayur Arora made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Thiago Behm. made changes -
            Link New: This issue is cloned from JSDCLOUD-8665 [ JSDCLOUD-8665 ]
            Thiago Behm. created issue -

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: