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  1. Jira Service Management Cloud
  2. JSDCLOUD-10610

As an admin, I want to be to change the ITSM category for Request Types that are already assigned to another category

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      Problem Definition

      It is currently not possible to change the ITSM category for a Request Type that is already assigned to a category.

      Suggested Solution
      Allow modifying the ITSM category for an existing request type that is already assigned to another category.

      Workaround
      Remove and/or add a new Request Type and assign it to the desired category

          Form Name

            [JSDCLOUD-10610] As an admin, I want to be to change the ITSM category for Request Types that are already assigned to another category

            Matthew Hunter made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Matthew Hunter made changes -
            Labels New: timeout-suggestion-bulk-close
            Vivian C created issue -

              Unassigned Unassigned
              vchoo Vivian C
              Votes:
              2 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: