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  1. Jira Service Management Cloud
  2. JSDCLOUD-10354

Allow more customisation options to admin for Agent View (issue view) layout

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    • Resolution: Unresolved
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      Summary:

      Currently, the agent view (issue view) layout is broken into four sections:

      • Customer request form
      • Descriptions fields
      • Context fields
      • Show more (hidden when empty)

      (You can find more details about each section here.)

      Any fields which the customer submits through the portal form, always appear at the Customer request form section i.e. at the top central panel. These fields cannot be moved to other sections.

      Suggestion:

      Ability to move fields collected in “Customer request form” to other sections like Context fields or Description fields in Agent View (issue view) layout.

      Workaround:

      There isn’t any good workaround for this.

            [JSDCLOUD-10354] Allow more customisation options to admin for Agent View (issue view) layout

              Unassigned Unassigned
              3d70865c1864 Alim A.
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              29 Vote for this issue
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              24 Start watching this issue

                Created:
                Updated: