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  1. JIRA Service Desk Server
  2. JSDSERVER-969

Service Desk requests show only the All Requests filter on My requests

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      Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      If the Resolution field is hidden on JIRA for this Service Desk project, requests won't appear on the Customer Portal's My requests for the Open requests and Closed requests filters, just for the All requests filter.

      Steps to reproduce:

      1. Create a Service Desk project
      2. Go to its Customer Portal and create some requests
      3. Go to this Service Desk project's administration on JIRA and hide the Resolution field
      4. Go back to the Customer Portal and create new requests
      5. Go to My requests and note that the requests that were created after the Resolution field was hidden only show if you select the All requests filter

      Workaround:

      Make the Resolution field visible for this Service Desk project on JIRA and trigger a reindex on JIRA.

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              • Assignee:
                Unassigned
                Reporter:
                fwillig Felipe van Schaik Willig
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                  Updated:
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