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  1. Jira Service Management Data Center
  2. JSDSERVER-846

If an agent Reopens an issue customer portal shows issue as closed

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      If an agent resolves an issue and set the resolution as can not reproduce and then the decides to reopen the issue at a later date the issue is still shown as closed when the customer looks for it from the my requests menu in the customer portal.

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          Screen Shot 2014-09-22 at 21.39.02.png
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        3. Screen Shot 2014-09-22 at 21.39.11.png
          Screen Shot 2014-09-22 at 21.39.11.png
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              dtrinh@atlassian.com Diep Ngoc Trinh (Inactive)
              0e53401a4996 Thomas Turrell-Croft
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                Created:
                Updated:
                Resolved: