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  1. JIRA Service Desk Server
  2. JSDSERVER-522

Allow variables to be used in fields

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    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Fix Version/s: None
    • Component/s: Customer Portal
    • Labels:
      None
    • UIS:
      5
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      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It would be helpful if we could use variables in fields. A few examples would include using the first x characters of the description as the summary.

      Another example is, say I have a training request type ticket, now I use Summary = 'Training Request', if I could use something like 'Training Request - $requester - $created', that would provide me a more descriptive summary.

      I understand that the queues can be configured this way, but when used in correlation with the JIRA and Agile, it would be pretty neat.

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              • Assignee:
                Unassigned
                Reporter:
                robert.heckel RobertH
              • Votes:
                51 Vote for this issue
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                21 Start watching this issue

                Dates

                • Created:
                  Updated: