Details
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Suggestion
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Resolution: Unresolved
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None
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None
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3
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
It would be helpful if we could use variables in fields. A few examples would include using the first x characters of the description as the summary.
Another example is, say I have a training request type ticket, now I use Summary = 'Training Request', if I could use something like 'Training Request - $requester - $created', that would provide me a more descriptive summary.
I understand that the queues can be configured this way, but when used in correlation with the JIRA and Agile, it would be pretty neat.
Attachments
Issue Links
- relates to
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JSDCLOUD-522 Allow variables to be used in fields
- Closed