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  1. Jira Service Management Cloud
  2. JSDCLOUD-5219

"PKIX path validation failed: java.security.cert.CertPathValidatorException: timestamp check failed" being thrown when accessing portals

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      SUMMARY

      Accessing JIRA Service Desk customer portals will hit the following error:

      com.sun.jersey.api.client.ClientHandlerException: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: timestamp check failed
      	at com.sun.jersey.client.urlconnection.URLConnectionClientHandler.handle(URLConnectionClientHandler.java:155)
      	at com.sun.jersey.api.client.Client.handle(Client.java:652)
      	at com.sun.jersey.api.client.WebResource.handle(WebResource.java:682)
      	at com.sun.jersey.api.client.WebResource.access$200(WebResource.java:74)
      	at com.sun.jersey.api.client.WebResource$Builder.get(WebResource.java:509)
      	at com.atlassian.servicedesk.internal.atlassianaccount.AtlassianAccountStateServiceImpl.getJSON(AtlassianAccountStateServiceImpl.java:99)
      	at com.atlassian.servicedesk.internal.atlassianaccount.AtlassianAccountStateServiceImpl.atlassianAccountState(AtlassianAccountStateServiceImpl.java:89)
      	at com.atlassian.servicedesk.internal.atlassianaccount.AtlassianAccountStateServiceImpl.isAtlassianAccountEnabled(AtlassianAccountStateServiceImpl.java:72)
      	at com.atlassian.servicedesk.internal.web.CustomerPageRendererImpl.createPageParams(CustomerPageRendererImpl.java:122)
      	at com.atlassian.servicedesk.internal.web.CustomerPageRendererImpl.createPage(CustomerPageRendererImpl.java:107)
      	at com.atlassian.servicedesk.internal.rest.CustomerWebPortalPageResourceScala.landingPage(CustomerWebPortalPageResourceScala.scala:118)
      	at sun.reflect.GeneratedMethodAccessor2074.invoke(Unknown Source)
      	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
      	at java.lang.reflect.Method.invoke(Method.java:498)
      	at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:191)
      	at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:82)
      	at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:53)
      	at com.atlassian.plugins.rest.common.expand.interceptor.ExpandInterceptor.intercept(ExpandInterceptor.java:42)
      	at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:53)
      

      NOTE

      This is affecting JIRA macros in Confluence pages as well.

              mfahd Fahd (Inactive)
              mfahd Fahd (Inactive)
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                Created:
                Updated:
                Resolved: