Allow automation condition to select current user

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: None
    • 7
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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      The automation's When condition (Edit issue assignee) only allows selecting a specific user or automatic.

      Suggested Solution

      Add the user who triggered the rule user to the selection

      Why this is important

      To simplify the process of assigning the issue to the agent who replies/update customer

      Workaround

      Use a combination of workflow post function and automation. Using an add comment to transition automation will transition the issue when an agent comments on the ticket while using a post function to Assign to Current User would assign the issue to the agent.

            Assignee:
            Unassigned
            Reporter:
            Nabil
            Votes:
            32 Vote for this issue
            Watchers:
            16 Start watching this issue

              Created:
              Updated: