Details
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Suggestion
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Resolution: Low Engagement
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Our team's average rating is 5-stars, however the report shows 0s for days without data which indicates a different overall picture of the actual results. Most trend reports keep the line at the last reported data and not drop down to 0 on days without data, the only time I would expect to see it drop to 0 is if the customer survey reported a 0-star rating which isn't possible as the lowest customers can rate is a 1-star.
See https://answers.atlassian.com/questions/40001590/answers/40002156 for supporting screenshots.
Attachments
Issue Links
- relates to
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JSDCLOUD-4198 Update the JSD Satisfaction Survey trend reports to not indicate a "0" result for days customers have not submitted a survey
- Closed