• Type: Bug
• Resolution: Fixed
• Priority: Medium
• Fix Version/s: 3.3.0
• Affects Version/s: 3.2.3, 3.2.4
• Component/s: Getting Started, Project - Create, Delete, Change Type
• Labels:

  • affects-cloud
  • affects-server

1. 

   components.png

   157 kB

   18/Aug/2016 5:31 AM

2. JSD-4162.mp4

   3.86 MB

   18/Aug/2016 1:35 PM

3. JSD-4162.mp4

   3.86 MB

   17/Aug/2016 5:19 AM

4. 

   queues.png

   62 kB

   12/Aug/2016 4:53 PM

[JSDSERVER-4162] SD projects created when Default Language is Spanish or German don't have queues and show error

Benjamin S made changes - 31/Jul/2023 9:22 PM

Remote Link

Original: This issue links to "JSDS-89 (JIRA Server)" [ 242262 ]

New: This issue links to "JSMDC-89 (JIRA Server (Bulldog))" [ 242262 ]

Benjamin S made changes - 31/Jul/2023 9:22 PM

Remote Link

Original: This issue links to "JSDS-89 (JIRA Server)" [ 242262 ]

New: This issue links to "JSMDC-89 (JIRA Server (Bulldog))" [ 242262 ]

Benjamin S made changes - 31/Jul/2023 9:22 PM

Remote Link

Original: This issue links to "JSDS-89 (JIRA Server)" [ 242262 ]

New: This issue links to "JSMDC-89 (JIRA Server (Bulldog))" [ 242262 ]

Owen made changes - 27/Mar/2019 5:47 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2304569 ]	New: JAC Bug Workflow v3 [ 3126187 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Owen made changes - 24/Oct/2018 5:07 AM

Symptom Severity

Original: Major [ 14431 ]

New: Severity 2 - Major [ 15831 ]

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2058410 ]

New: JSD Bug Workflow v5 - TEMP [ 2304569 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2055456 ]

New: JSD Bug Workflow v5 [ 2058410 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1956456 ]

New: JSD Bug Workflow v5 - TEMP [ 2055456 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1614777 ]

New: JSD Bug Workflow v5 [ 1956456 ]

jonah (Inactive) made changes - 02/Apr/2017 11:54 AM

Description

Original: h3. Summary If we change the 'Default Language' to Spanish or German, whenever we create a Basic SD project or an IT Service Desk project, we get: In Basic SD only, we can see in the project this error: {code:java}This service desk project has configuration problems and may not work as expected. View error details and repair the problem {code} Clicking the link we get this: {code:java}Request Form contains configuration errors The following fields don't have any values set: • ¿Qué sistema? As a consequence these Request Forms cannot be used successfully by customers: • Solicitar una nueva cuenta To repair these Request Forms, add values for these fields on this project's components page. {code} Both in Basic and IT projects, no queues are created for this project. Going to the Queues page show a message saying no queues exist:  !queues.png|thumbnail! h3. Environment Affected version (not available in the field): 3.3.0-OD-1000.164.0 h3. Steps to Reproduce  # In General Configuration page, change 'Default Language' to 'Spañol' (Spanish)/ Deutsch (German)  # Create an SD project h3. Expected Results  # Queues are created h3. Actual Results No Queue is created. In Basic projects, the errors mentioned before are shown. h3. Partial Workaround *This workaround will make you project be entirely in English*  # Change 'Default Language' to English  # Create the project  # Change it back to Spanish/German h3. Workaround (JIRA Server Only) A file inside of the JIRA Service Desk .obr file must be modified. The temporary workaround is to remove the trailing space on one line in sd-i18n_de_DE.properties.  * jira-servicedesk-application-3.1.10.obr\jira-servicedesk-application-3.1.10.jar\i18n\sd-i18n_de_DE.properties {noformat}sd.workflow.name.for.purchase=JIRA Service Desk Kauf-Workflow wurde f\u00FCr das Projekt {0} generiert {noformat} See [JIRA Service Desk Internationalization |https://confluence.atlassian.com/display/JIRAKB/JIRA+Service+Desk+Internationalization] for instructions on modifying the i18n file. After making this change uninstall JIRA Service Desk from the Versions & Licenses page and then install the modified .obr file using the Upload an Application option on the Versions & Licenses page.

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-4162].   {panel} h3. Summary If we change the 'Default Language' to Spanish or German, whenever we create a Basic SD project or an IT Service Desk project, we get: In Basic SD only, we can see in the project this error: {code:java}This service desk project has configuration problems and may not work as expected. View error details and repair the problem {code} Clicking the link we get this: {code:java}Request Form contains configuration errors The following fields don't have any values set: • ¿Qué sistema? As a consequence these Request Forms cannot be used successfully by customers: • Solicitar una nueva cuenta To repair these Request Forms, add values for these fields on this project's components page. {code} Both in Basic and IT projects, no queues are created for this project. Going to the Queues page show a message saying no queues exist:  !queues.png|thumbnail! h3. Environment Affected version (not available in the field): 3.3.0-OD-1000.164.0 h3. Steps to Reproduce  # In General Configuration page, change 'Default Language' to 'Spañol' (Spanish)/ Deutsch (German)  # Create an SD project h3. Expected Results  # Queues are created h3. Actual Results No Queue is created. In Basic projects, the errors mentioned before are shown. h3. Partial Workaround *This workaround will make you project be entirely in English*  # Change 'Default Language' to English  # Create the project  # Change it back to Spanish/German h3. Workaround (JIRA Server Only) A file inside of the JIRA Service Desk .obr file must be modified. The temporary workaround is to remove the trailing space on one line in sd-i18n_de_DE.properties.  * jira-servicedesk-application-3.1.10.obr\jira-servicedesk-application-3.1.10.jar\i18n\sd-i18n_de_DE.properties {noformat}sd.workflow.name.for.purchase=JIRA Service Desk Kauf-Workflow wurde f\u00FCr das Projekt {0} generiert {noformat} See [JIRA Service Desk Internationalization |https://confluence.atlassian.com/display/JIRAKB/JIRA+Service+Desk+Internationalization] for instructions on modifying the i18n file. After making this change uninstall JIRA Service Desk from the Versions & Licenses page and then install the modified .obr file using the Upload an Application option on the Versions & Licenses page.

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